Lead all warehouse and technical operational activities
Maintain accountability for Goods In, Testing, Booking In, Storage, Picking, Building, Packing and Dispatch operations
Ensure operational processes are documented, maintained and consistently applied
Drive continuous improvement initiatives to improve productivity, quality and customer experience
Implements business change initiatives and leads teams through change
Responsible for defining KPIs and targets for Warehouse based teams
Monitor and report departmental KPIs and performance metrics and act on deviations
Lead operational planning and resource allocation activities
Proactively embrace and utilise AI tools in day-to-day activities to improve efficiency, support decision-making and help resolve operational challenges

Directly manage Team Lead and all Technical and Warehouse staff, overseeing departmental performance
Conduct performance reviews, probation reviews and annual appraisals for all Warehouse based staff
Identify capability gaps and support employee development
Prepare training plans for all Warehouse based staff
Manage employee relations issues in conjunction with HR
Lead recruitment, onboarding and succession planning activities
Promote a positive, accountable and high-performing culture
Ensure compliance with company policies, ISO requirements and regulatory obligations
Accountable for ensuring SOPs are up to date
Approve new or changed processes
Own product quality, inspection and grading standards
Oversee stock accuracy, inventory controls and audit activities
Lead health and safety compliance, investigations and corrective actions
Ensure export control, data security and product compliance requirements are met
Contribute to departmental budget planning and cost management and reports these to the UK Financial Director and Group Operations Director accordingly
Manage supplier relationships and monitor supplier performance
Understands operational cost drivers and identifies opportunities for cost efficiency
Review departmental expenditure and ensures spend remains within agreed budgets
Provide input into forecasting, resource planning and investment decisions

Work collaboratively with other departments and senior management
Is part of group wide Leadership team, representing UK Operations from a strategic perspective
Communicate operational performance, risks and improvement opportunities to leadership
Supports supplier selection and commercial decision-making
Balances operational performance with commercial objectives and customer expectations

Minimum 5 years' leadership or management experience within warehouse, logistics or operational environments
Experience managing multiple teams and operational functions
Strong analytical and problem-solving skills
Excellent communication and stakeholder management skills
Experience implementing operational improvement initiatives
Good understanding of inventory control, quality management and health and safety requirements
Strong Microsoft 365 skills, in particular advanced Excel
Confident using AI tools and technology to support problem-solving, improve productivity and drive continuous improvement
Experience within refurbishment, technology, logistics or manufacturing operations
Management qualification or equivalent leadership training
Knowledge of ISO standards and audit processes
Experience working with Microsoft Business Central
Certified in IOSH Managing Safety Training