# Team Lead for Customer Success Onboarding (m/f/d) at Rapid Data

> Hybrid · Germany · Staff · Other · open. Source: https://alderhq.app/jobs/personio%3Arapid-data%3A2729268 (read 2026-11-10).

## Facts (observed)

- Company: [Rapid Data](https://alderhq.app/companies/rapid-data)
- Location text: Berlin Hybrid
- Where it can be done from (inferred): Hybrid · Germany (evidence: "Location: Berlin Hybrid")
- Posted: 2026-07-27 (106 days ago)
- First seen by alder: 2026-11-07 · last verified: 2026-11-07
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://rapid-data.jobs.personio.de/job/2729268

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (Berlin, n 15): p25 €88k, median €110k, p75 €132k

## Description (the employer's text)

### Job Description

Your efforts will set the foundation for long-term customer satisfaction and retention.

### Your tasks:

- Develop and refine our customer onboarding framework to ensure a smooth and efficient transition for new clients
- Create comprehensive onboarding documentation and resources tailored to different customer segments
- Continuously assess and improve onboarding workflows to enhance customer engagement and satisfaction
- Lead, mentor, and grow a high-performing Customer Success Onboarding team
- Set team performance goals and regularly assess progress through KPIs
- Implement feedback loops and gather insights to continuously refine the onboarding process
- Collaborate with Sales, Product, and Support teams to ensure alignment and seamless handoffs
- Provide feedback to Product and Development teams about customer needs and potential improvements to the product
- Partner with senior stakeholders to align onboarding strategies with overall company goals and customer success objectives
- Utilize data and analytics to track onboarding success and identify areas for improvement
- Develop dashboards and reporting tools to provide real-time insights into onboarding performance
- Implement predictive models to forecast onboarding outcomes and proactively address potential challenges
### Your skillset:

- Extensive experience in Customer Success, Onboarding, Consulting, or related roles, preferably in a B2B SaaS environment
- Proven track record in leading customer success or onboarding teams with a focus on process improvement and customer satisfaction
- Strong project management skills with the ability to manage multiple initiatives simultaneously
- Experience in using SFDC as CRM, Jira as ProjectManagement tool and other customer success tools to enhance onboarding processes
- Excellent communication and interpersonal skills, capable of building relationships with both internal teams and customers
- Data-driven mindset with the ability to analyze and interpret data to drive strategic decisions
- Fluency in English and German
### What we offer:

- A modern office space in Berlin (with flexible remote work options)
- A culture of continuous learning, innovation, and professional growth
- Opportunities to contribute to products that make a real impact
- Dog friendly office

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/personio%3Arapid-data%3A2729268 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.