# Senior Debt Collection Specialist (f/m/d) Focus: Belgium at Pair > Remote · Netherlands · Senior · Other · open. Source: https://alderhq.app/jobs/personio%3Apair%3A2051703 (read 2026-11-08). ## Facts (observed) - Company: [Pair](https://alderhq.app/companies/pair) - Location text: Amsterdam (Remote) - Where it can be done from (inferred): Remote · Netherlands (evidence: "Location: Amsterdam (Remote)") - Posted: 2025-04-09 (578 days ago) - First seen by alder: 2026-11-04 · last verified: 2026-11-04 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://pair.jobs.personio.de/job/2051703 ## Pay and sponsorship - Posted pay: not posted - Market band for similar posted roles (Amsterdam, n 16): p25 €59k, median €61k, p75 €73k ## Description (the employer's text) ### Are you ready to change the market? We're seeking a Senior Debt Collection Specialist (f/m/d) with a focus on our operations in Belgium. You'll be hands-on with debtor interactions and case management, while also driving continuous improvement, optimizing processes, and ensuring our team operates at the highest standards - all grounded in deep knowledge of Belgian debt collection law and regulations. Ready to make an impact? Apply now and let's talk about how you can shape our Belgium operations. ### Your Responsibilities: - Be the go-to expert for all Belgium debt collection matters - you're deeply familiar with Belgian collection law, regulatory requirements, and procedural nuances. You maintain this expertise by staying continuously updated on legal changes and ensuring the team benefits from your knowledge. - Communicate confidently with consumers (B2C), clients (B2B) and third parties via phone, email, chat, and letter, providing solution-oriented and professional support. - Handle complex legal inquiries, disputes, and complaints from authorities with expertise and composure - including requests from debt counseling agencies, legal claims, court matters, and serving as the knowledgeable point of contact for bailiffs and court-related proceedings on Belgium cases. - Act as the primary interface between our team and our external service provider - coordinating case management, clarifying legal requirements, and ensuring seamless execution of collection activities. - Process cases efficiently and maintain up-to-date, accurate records in our CRM systems while ensuring regulatory compliance. - Identify and address process gaps, gather client and customer feedback, and drive continuous improvements in our Belgium-specific procedures and service quality. ### What we're looking for: - 3-5 years of experience in customer service with a focus on receivables management and debt collection in the Belgian market. - Proactive, solution-oriented person with strong communication skills across all levels and channels - you take initiative and keep stakeholders informed. - Business-fluent communication in Dutch, French and English (written and spoken). - Completed MBO level 4 education or equivalent EQF niveau 3 or 4 (EU-Qualification). - Passion for contributing to fast-paced environments and a genuine drive to continuously improve processes and standards. - Good MS Office skills - you work comfortably with Word, Excel, and Outlook. - Passion for AI and new technologies - you're curious and open to working with AI-driven tools to enhance efficiency and service quality - A completed NVI basis or NVI problematische schulden is a plus - Prior experience in working with international service providers (1st line) ### Our offer for you: - Flexible working hours, fully remotely within the Netherlands, plus 28 vacation days to support a healthy work-life balance. - Competitive salary that rewards your strong performance, along with a comprehensive pension plan. - Exciting and diverse responsibilities that offer a steep learning curve and continuous growth. - Personalized development opportunities combined with a transparent and supportive feedback culture to help you thrive. - Join an international team of skilled professionals and industry experts, creating an inspiring and collaborative network. - Regular team events and biannual parties in Berlin, Germany where our HQ is to foster a strong connection and celebrate our shared success. ### Our Interview Process: - First online interview with Jasmin (Talent Acquisition Specialist) - approx. 30-45 minutes We'll get to know you, your motivation and your background, and you'll gain initial insights into PAIR Finance and the position. - Second online interview with Daniel (Team Lead Collections NL) - approx. 60 minutes We'll dive deeper into your experience and the role. This is your chance to learn more about the responsibilities, challenges, and the team. - Third online interview with Zoe (Business Development Manager) - approx. 45 minutes in French, Zoe is our expert for the Belgian market and will explore your knowledge and regulatory landscape in more depth. ### Who is your contact person? For more information about PAIR Finance and career opportunities, please visit our website and our careers page. --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/personio%3Apair%3A2051703 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.