# Customer Service Representative (f/m/d) - Sweden at Pair

> Hybrid · Sweden · Unspecified · Other · open. Source: https://alderhq.app/jobs/personio%3Apair%3A1678331 (read 2026-11-08).

## Facts (observed)

- Company: [Pair](https://alderhq.app/companies/pair)
- Location text: Stockholm (Hybrid)
- Where it can be done from (inferred): Hybrid · Sweden (evidence: "Location: Stockholm (Hybrid)")
- Posted: 2024-08-14 (816 days ago)
- First seen by alder: 2026-11-04 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://pair.jobs.personio.de/job/1678331

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (Stockholm, n 3): p25 €22k, median €22k, p75 €22k

## Description (the employer's text)

### Are you ready to change the market?

We’re currently expanding our Swedish team in Stockholm and are looking for a Customer Service Representative (f/m/d) who enjoys helping people, solving problems, and finding the right solution. You’ll communicate directly with consumers (B2C), clients, and third parties, handling a wide range of questions and cases with empathy, confidence, and attention to detail. Whether you’re resolving a complaint, supporting a customer through a complex situation, processing a case, or sharing valuable feedback with our product team, your work will have a direct impact on how people experience debt collection.

If you’re a strong communicator, stay calm in challenging conversations, and thrive in a fast-paced environment where your work makes a real difference, we would love to hear from you.

Ready to make a difference? Apply now and join our team in Sweden.

### Your Responsibilities:

- Communicate confidently with consumers, clients, and third parties (e.g. lawyers, debt counseling agencies, bailiffs) via phone, e-mail, chat, and letter - always solution-oriented and to the point
- Handle legal and regulatory inquiries, including criminal charges, data protection requests, and court files
- Route client inquiries to the right internal contacts and make sure nothing falls through the cracks
- Process case files in a commercially effective way and keep CRM systems accurate and up to date
- Collect feedback from clients and consumers and feed it back into the improvement of our technology and services
- Contribute to the development of internal processes and team structures
### What we're looking for:

- Hands-on experience in B2C customer service, ideally with a focus on receivables management/debt collection.
- Passion for contributing to fast-paced environments and to continuously improve processes and standards.
- A solution-oriented, customer-centric mindset with a highly collaborative way of working.
- Business-level fluency in Swedish and English, both written and spoken - this is essential for the role
- Solid MS Office skills and a genuine interest in new technologies, including AI
### Our offer for you:

- An international team of professional colleagues and strong experts that form an inspiring network working together to achieve success
- Individual development opportunities and a transparent, appreciative feedback culture for your personal growth
- Mobile working in a hybrid model for more flexibility in your everyday life. In addition, up to six weeks of work abroad per year upon arrangement
- A meaningful job with the innovative leader in Europe's debt collection industry and a job with a great purpose
- We want you to have a healthy work-life balance. As far as we can, we organize flexible working hours and the possibility to work partly from home
- 28 days of annual leave
- Language courses and training opportunities adapted to your individual situation
- Modern offices at international locations with fresh fruit and drinks for a feel-good working environment
- Regular team and company events to celebrate successes together
### Who is your contact person?

For more information about PAIR Finance, please visit our website and our careers page.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/personio%3Apair%3A1678331 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.