Are you ready to change the market?

We’re currently expanding our Swedish team in Stockholm and are looking for a Customer Service Representative (f/m/d) who enjoys helping people, solving problems, and finding the right solution. You’ll communicate directly with consumers (B2C), clients, and third parties, handling a wide range of questions and cases with empathy, confidence, and attention to detail. Whether you’re resolving a complaint, supporting a customer through a complex situation, processing a case, or sharing valuable feedback with our product team, your work will have a direct impact on how people experience debt collection.

If you’re a strong communicator, stay calm in challenging conversations, and thrive in a fast-paced environment where your work makes a real difference, we would love to hear from you.

Ready to make a difference? Apply now and join our team in Sweden.

Your Responsibilities:

Communicate confidently with consumers, clients, and third parties (e.g. lawyers, debt counseling agencies, bailiffs) via phone, e-mail, chat, and letter - always solution-oriented and to the point
Handle legal and regulatory inquiries, including criminal charges, data protection requests, and court files
Route client inquiries to the right internal contacts and make sure nothing falls through the cracks
Process case files in a commercially effective way and keep CRM systems accurate and up to date
Collect feedback from clients and consumers and feed it back into the improvement of our technology and services
Contribute to the development of internal processes and team structures

What we're looking for:

Hands-on experience in B2C customer service, ideally with a focus on receivables management/debt collection.
Passion for contributing to fast-paced environments and to continuously improve processes and standards.
A solution-oriented, customer-centric mindset with a highly collaborative way of working.
Business-level fluency in Swedish and English, both written and spoken - this is essential for the role
Solid MS Office skills and a genuine interest in new technologies, including AI

Our offer for you:

An international team of professional colleagues and strong experts that form an inspiring network working together to achieve success
Individual development opportunities and a transparent, appreciative feedback culture for your personal growth
Mobile working in a hybrid model for more flexibility in your everyday life. In addition, up to six weeks of work abroad per year upon arrangement
A meaningful job with the innovative leader in Europe's debt collection industry and a job with a great purpose
We want you to have a healthy work-life balance. As far as we can, we organize flexible working hours and the possibility to work partly from home
28 days of annual leave
Language courses and training opportunities adapted to your individual situation
Modern offices at international locations with fresh fruit and drinks for a feel-good working environment
Regular team and company events to celebrate successes together

Who is your contact person?

For more information about PAIR Finance, please visit our website and our careers page.