# Global Retail Sales Manager at Moco Museum > Location unclear · Manager · Other · open. Source: https://alderhq.app/jobs/personio%3Amoco-museum%3A2721541 (read 2026-11-13). ## Facts (observed) - Company: [Moco Museum](https://alderhq.app/companies/moco-museum) - Location text: Head Quarters - Where it can be done from (inferred): Location unclear (evidence: "Location: Head Quarters") - Posted: 2026-07-21 (115 days ago) - First seen by alder: 2026-11-04 · last verified: 2026-11-08 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://moco-museum.jobs.personio.de/job/2721541 ## Pay and sponsorship - Posted pay: not posted ## Description (the employer's text) ### IN ART WE TRUST - Moco Museum has grown from a single museum in Amsterdam into an international organisation with locations in Barcelona and London, welcoming more than 8 million visitors since opening ten years ago. - As an independent museum, we believe modern and contemporary art should inspire, challenge and be accessible to everyone. - Our exhibitions bring together world-renowned artists such as Basquiat, Warhol, Kusama and Banksy alongside contemporary voices shaping today's cultural conversation. - Behind every exhibition and visitor experience is a talented, collaborative team committed to excellence, creativity and continuous improvement. - As we continue to grow, we are investing in the people, expertise and leadership that will shape Moco's next chapter. ### WHAT MOCO OFFERS Always building something new and forward-looking, giving you the chance to develop your career while being part of a Company that embraces change and celebrates fresh ideas. We approach challenges and successes together, with a mindset of continuous learning and innovation. Beyond the work itself, we create space to connect and enjoy our time as colleagues, from Friday drinks to team-building activities, making Moco a workplace where our people feel involved and motivated. Here you will find more than just a job, you will find a place to belong. In addition, we provide the following benefits: - Competitive salary - A fun and supportive team culture - Staff discounts on merchandise and entry - Room to grow and develop professionally - A workplace that values originality and input ### THIS IS YOU - As Global Retail Sales Manager, you will lead the commercial and operational performance of Moco Museum's retail stores across Amsterdam, London and Barcelona. - Based at our headquarters in Amsterdam, you will shape retail strategy, drive performance and ensure operational excellenceacross every location. - You will partner closely with Store Managers, Operations, and the Buying & Merchandise team to optimise results and deliver a consistent, high-quality visitor experience. - This is a hands-on leadership role, combining strategic oversight with regular travel to coach teams, share best practices and strengthen performance across our international museums. - You will play a key role in the continued growth of Moco's retail business, ensuring every store reflects the quality, creativity and ambition of the Moco Museum brand. ### KEY RESPONSIBILITIES - Global Retail Operations: Oversee the operational performance of all retail locations, ensuring consistency in service standards, visual merchandising and day-to-day execution across Amsterdam, London and Barcelona. - Commercial Performance: Drive retail sales growth by monitoring KPIs, analysing sales performance and identifying opportunities to improve revenue, conversion, average transaction value and overall store profitability. - Store Leadership & Coaching: Lead the Stores Managers/Team Leaders support them in achieving operational excellence while fostering engaged, high-performing teams. - Travel & Store Visits: Conduct regular visits to all museum locations to audit operations, support local teams, identify opportunities for improvement and ensure alignment with company standards and strategic objectives. - Retail Standards & Best Practices: Establish, implement and continuously improve retail operating procedures, ensuring all stores consistently meet Moco Museum's brand standards, operational guidelines and customer experience expectations. - Performance Analysis: Monitor sales data, inventory performance and operational metrics to identify trends, optimize processes and implement continuous improvements across the retail network. - Cross-Functional Collaboration: Work closely with Museum Operations and stakeholder Departments to align retail initiatives with exhibitions, campaigns, product launches and commercial objectives. - Inventory & Merchandising Oversight: Partner with the Buying & Merchandise Team and support Store leadership in maintaining optimal stock levels, inventory accuracy and visual merchandising standards while identifying opportunities to improve product assortment and retail presentation. - New Store & Project Support: Lead the retail operational setup for new store openings, relocations or refurbishment projects, ensuring successful implementation of systems, processes and team readiness. - Training & Development: Develop and deliver training programs and best practices for the Store Teams to ensure consistency in customer service, product knowledge and sales techniques across all locations. - Compliance & Operational Excellence: Ensure all retail locations comply with company policies, operational procedures, health & safety regulations and relevant local legislation. - Brand Ambassador: Champion the Moco Museum brand by creating exceptional retail experiences that complement the museum visit while building a culture of collaboration, innovation and continuous improvement across all retail teams. ### REQUIREMENTS - Degree in Business Management, Retail Management, Hospitality, Tourism, Operations Management or a related field. - 5–8 years of experience in a retail leadership role, with proven responsibility for managing multiple stores or locations, preferably within retail, hospitality, tourism, attractions or other high-volume customer-facing environments. - Experience with retail operations, including inventory management, visual merchandising, POS systems and operational reporting. - Demonstrated success in driving retail sales performance, improving operational efficiency and delivering commercial growth across multiple locations. - Strong leadership and coaching skills, with experience developing Store Managers, Team Leaders and retail teams to achieve high performance. - Excellent analytical and commercial acumen, with the ability to interpret sales data, identify trends and translate insights into actionable business improvements. - Strong project management and organisational skills, with the ability to prioritise multiple initiatives and manage stakeholders across different countries and teams. - Excellent communication and relationship-building skills, with the confidence to influence, coach and collaborate with cross-functional and international teams. - Proactive, hands-on and solution-oriented, with a continuous improvement mindset and a passion for delivering exceptional customer experiences. - Willingness and flexibility to travel regularly between Moco Museum locations in Amsterdam, London and Barcelona. ### IN YOU WE TRUST If you are nodding yes, then Moco Museum might just be the place for you. Please apply with your CV and/or a cover letter showing us why you would be a great fit for this role. Your place at Moco is waiting for you. --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/personio%3Amoco-museum%3A2721541 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.