# Customer Engagement & Service Agent at Matrix42

> Remote · Poland · Unspecified · Other · open. Source: https://alderhq.app/jobs/personio%3Amatrix42%3A2586535 (read 2026-11-13).

## Facts (observed)

- Company: [Matrix42](https://alderhq.app/companies/matrix42)
- Location text: Lublin; Remote Poland
- Where it can be done from (inferred): Remote · Poland (evidence: "Location: Lublin; Remote Poland")
- Posted: 2026-03-30 (228 days ago)
- First seen by alder: 2026-11-04 · last verified: 2026-11-12
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://matrix42.jobs.personio.de/job/2586535

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (Poland, n 44): p25 $28k, median $83k, p75 $94k

## Description (the employer's text)

### Your mission

Start of work – November 2026

Tasks:

- answering questions regarding rules of conducting an economic activity in Poland ad tech support for Ministry’s website
- channels: phone (inboud, outbound), livechat (inbound)
Lublin, lubelskie

Employment contract

Full time, part time

junior consultant(Junior), consultant (Mid / Regular)

Hybrid or on site position

Open now

Looking for many people

open positions: 2

Shift work:

no

Working days:

Monday through Friday

Working hours:

8:16, 9:17 or adjusted if part time

Possible night time hours:

no

Form of payment:

monthly

Wage calculation:

### Fixed base rate + an hourly rate

### Your profile

- Experience in customer service in the last 2 years (at least 12 months) – essential,
- Polish language skill on C1 level - essential,
- English language skill on B1 level - essential,
- Ukrainian language skill on B2 level – essential,
- Polish sign language on B2 level – optional,
- Student status – optional,
- No criminal record,
- Secondary education,
- High manners and personal communication skills,
- The ability to write quickly and correctly,
- Readiness to receive a large dose of information on entrepreneurs' law.
### Our Benefits

- full-time or part-time employment contract,
- paid training,
- parking under the building,
- salary that increases with experience,
- subsidized employee meals,
- private medical care,
- subsidies for sports activities (FIT PROFT card)
### Your contact person

For questions, please feel free to reach out to Kalina Stachel (kalina.stachel@matrix42.com

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/personio%3Amatrix42%3A2586535 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.