# L2 ITSM Support Engineer at Matrix42

> Remote · Germany · Unspecified · Software engineering · open. Source: https://alderhq.app/jobs/personio%3Amatrix42%3A2429580 (read 2026-11-15).

## Facts (observed)

- Company: [Matrix42](https://alderhq.app/companies/matrix42)
- Location text: Frankfurt am Main - Hybrid; Remote (Deutschland)
- Where it can be done from (inferred): Remote · Germany (evidence: "Location: Frankfurt am Main - Hybrid; Remote (Deutschland)")
- Posted: 2025-11-17 (363 days ago)
- First seen by alder: 2026-11-04 · last verified: 2026-11-12
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://matrix42.jobs.personio.de/job/2429580
- Skills listed (inferred): Azure, SQL

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (Germany, n 134): p25 €61k, median €75k, p75 €109k

## Description (the employer's text)

### Your mission

### Your key responsibilities would look like

- Support our customers in the ESM environment Network management
- Act as first contact for technical support, resolving incidents efficiently
- Troubleshoot issues in your solution area, escalating complex cases
- Communicate effectively with customers and partners on issue status and resolution
- Document solutions and contribute to the knowledge base
- Work closely with Cloud, Services, Engineering and other internal teams
- Support process improvements
- Coordinate or escalate major incidents when needed
### Your profile

- Degree in IT, Computer Science, or related field
- Previous experience from working in the technical support
- Very good knowledge of IT infrastructure, SQL Server/Databases, Active Directory and Cloud services (like Microsoft Azure)
- Experience with cloud troubleshooting and ITSM tools (e.g., Matrix42 solutions)
- Familiarity with ITIL principles
- Strong problem-solving and communication skills
- Business German level, Fluent in English
- Able to manage multiple tasks in a dynamic environment
- “We love customers!” -mindset
- First experience in using AI at work
- Knowledge of network, Internet technologies and their protocols
- First Knowledge in scripting such as PowerShell
- Experience in ESM support
### Why us?

Matrix42 is a leading provider of digital workspace management solutions, specializing in software that streamlines IT operations, enhances security, and optimizes digital experiences for businesses. The company offers innovative tools for managing endpoints, software assets, and service desks, empowering organizations to manage their IT infrastructure and improve productivity efficiently. With a focus on automation and integration, Matrix42 helps companies navigate the complexities of modern IT environments, ensuring smooth operations and a seamless user experience.

### Our Benefits

- Learning & Development Opportunities - Up to 6 additional days off for personal or professional development
- One Social Day for you to assist in social settings or attend events that help improve our environment
- Bicycle leasing, the contract, and insurance will run through us
- The possibility to choose an additional benefit that works for you either a fitness membership, job ticket, retirement plan, or a monetary bonus
### Your contact person

We would like to know that MATRIX42 can only accept applications online via the applicant portal in connection with our applicant management system because of the currently valid EU data protection regulations.

We are an equal opportunity employer. We welcome applications from all genders and do not discriminate on the basis of gender, gender identity, age, disability, ethnic origin, religion or belief, or sexual orientation.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/personio%3Amatrix42%3A2429580 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.