Your Mission

Department: Product / Documentation

Reports to: VP, Product

Location: Remote

Type: Full time maternity cover

We're looking for a Technical Writer to join our Product team on a full-time, remote maternity cover. You'll be the person who turns what our Product Managers and Engineers build into documentation customers can use: help center articles, user guides, release notes, API docs, and in-app content.

The day-to-day is hands-on. You'll get into features before they ship, interview the people who know them best, and own each piece from first draft through publishing and upkeep. You'll also keep existing docs accurate as the product changes, and work with Support and Customer Success to fix the gaps customers keep running into.

You'll report to our VP, Product, and you'll have room to shape how we do things, from our style guide and templates to how the help center is organised. This is a good fit if you're self-directed, enjoy making complicated things simple, and can keep several projects moving at once.

What You Will Do

Write and maintain user guides, help center articles, release notes, API documentation, and in-app content

Partner with Product Managers and Engineers to understand new features ahead of release and translate them into customer-facing documentation

Interview subject matter experts (SMEs) to extract and structure technical information

Own documentation projects end-to-end — from planning and drafting through review, publishing, and maintenance

Audit and refresh existing documentation to keep it accurate as the product evolves

Work within (and help evolve) our style guide, templates, and content standards

Collaborate with Support and Customer Success to identify documentation gaps based on customer questions and tickets

Contribute to information architecture decisions for the docs site/help center

Use analytics and customer feedback to measure content effectiveness and prioritise updates

Occasionally support other content needs — release announcements, internal knowledge base articles, onboarding materials

What You'll Bring To The Role

2+ years of professional technical writing experience, ideally in a SaaS, software, or technology environment

Proven ability to explain complex technical concepts simply for a non-technical or semi-technical audience

Strong written English — grammar, clarity, tone, and structure

Experience working directly with engineers and/or product managers to gather technical information

Experience using AI writing/authoring tools to accelerate drafting or content audits

Familiarity with a documentation/help center platform (e.g., Confluence, Zendesk Guide, ReadMe, GitBook, ClickHelp, MadCap Flare, or similar)

Basic understanding of software development concepts (APIs, releases, bug vs. feature, staging vs. production)

Experience with version control or structured content workflows (e.g., Git, Markdown, or a CMS-based review process)

A strong portfolio of published documentation samples

Self-directed and organised — comfortable managing multiple documentation projects and deadlines simultaneously

A background or interest in information architecture and taxonomy design

Familiarity with Markdown, HTML/CSS basics, or static site generators (Docusaurus, Hugo, Jekyll)

Nice-to-Have

Experience with DITA/XML or structured authoring/single-sourcing

Experience documenting REST or GraphQL APIs, including reading OpenAPI/Swagger specs

Exposure to localization/translation workflows for multi-language documentation

Basic screen recording/video or GIF creation skills for tutorials

Experience using AI writing/authoring tools to accelerate drafting or content audits

Familiarity with UX writing or in-app microcopy

Experience with content analytics (e.g., Google Analytics, docs-specific analytics) to inform prioritisation

Prior experience in a fast-growing startup or scale-up environment

Basic scripting or command-line comfort (helpful for docs-as-code workflows)

Why us?

Private medical insurance with respected service providers.

Remote + flexible working & team-building initiatives.

A work laptop & a Work from Home stipend of 500€ to set up your Home Office.

Wellbeing Support - access to mental health counseling & therapy, financial & legal counseling + free subscription to Headspace, a meditation app.

An extra week of vacation on top of your annual leave count + fully compensated Volunteer Days & Experience Days.

Challenging projects, inspiring colleagues and the opportunity to learn, grow & develop within and with the company.