# IT Service Management Specialist - IT Support (100%) at Kolb Distribution Ltd > Location unclear · Unspecified · Other · open. Source: https://alderhq.app/jobs/personio%3Akolb-distribution-ltd%3A2868874 (read 2026-11-09). ## Facts (observed) - Company: [Kolb Distribution Ltd](https://alderhq.app/companies/kolb-distribution-ltd) - Location text: Hedingen - Where it can be done from (inferred): Location unclear (evidence: "Location: Hedingen") - Posted: 2026-10-30 (10 days ago) - First seen by alder: 2026-11-04 · last verified: 2026-11-08 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://kolb-distribution-ltd.jobs.personio.de/job/2868874 ## Pay and sponsorship - Posted pay: not posted ## Description (the employer's text) ### Your mission - Managing the IT hotline (first-level support): providing assistance, processing error reports and troubleshooting, with telephone, on-site and remote support, including for our EU sites - Working closely with KLK Group IT on escalation, resolution and alignment with global IT standards, tools, platforms and support processes, and harmonising IT support processes across our EU sites - Ensuring smooth IT support, coordinating field service employees, supporting second-level support and escalating hardware issues to vendors - Setting up, installing and relocating PCs, laptops and phones (including onboarding, offboarding and internal transfers) and creating, modifying and deleting user accounts - Ensuring end-user devices comply with global endpoint configuration, security and patching standards - Assisting with server maintenance and data backup in coordination with the IT Infrastructure Specialist and performing basic network tasks (e.g. VLAN assignment) - Creating technical documentation (manuals, installation instructions, etc.) - Performing administrative tasks within the IT department and participating in IT projects - Ensuring GMP compliance within your area of responsibility (proper signing, deviation reporting, change control) and supporting compliance, security and audit activities ### Special requirements - Willingness to take part in the on-call duty rotation - Occasional travel to our EU sites (if required) - Mutual deputising with the IT Infrastructure Specialist ### Your profile - Completed IT apprenticeship (e.g. Informatiker/in EFZ, ICT-Fachmann/-frau EFZ) or a comparable qualification - 2–3 years of experience in first- and/or second-level IT support, ideally in an industrial or production environment - Solid knowledge of Windows clients, Active Directory, Microsoft 365, endpoint management (e.g. Intune), ticketing systems and IT hardware, as well as a good understanding of business IT infrastructure and basic networking (LAN, VLAN, Wi-Fi) - An advantage: knowledge of telephony/PABX and mobile devices, server and backup environments and ITIL (e.g. ITIL Foundation); experience in a GMP-regulated environment - Very good command of German and English; Dutch is a plus - Customer-oriented team player with strong communication skills in a multicultural environment; structured, reliable, flexible and resilient, with initiative and a willingness to learn ### Our offer - A varied role at the heart of our IT, with direct contact with colleagues across all functions and sites - An international environment with cross-site projects in Switzerland and the Netherlands and close collaboration with KLK Group IT - Targeted training and certifications, with the opportunity to grow into the role of deputy to the Lead EU IT Service Management - Flexible working hours and home office options where operations allow - Modern employment conditions and attractive social benefits - Place of work: Hedingen (ZH); start date by agreement --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/personio%3Akolb-distribution-ltd%3A2868874 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.