# Customer Support Specialist - Egypt at Inyad

> Egypt · Unspecified · Other · open. Source: https://alderhq.app/jobs/personio%3Ainyad%3A1705722 (read 2026-11-08).

## Facts (observed)

- Company: [Inyad](https://alderhq.app/companies/inyad)
- Location text: Cairo
- Where it can be done from (inferred): Egypt (evidence: "Location: Cairo")
- Posted: 2024-09-04 (795 days ago)
- First seen by alder: 2026-11-04 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://inyad.jobs.personio.de/job/1705722

## Pay and sponsorship

- Posted pay: not posted

## Description (the employer's text)

### What you will do

inyad is seeking a Customer Support Specialist based in Cairo to enhance our product's impact by providing top-notch installation, training, and ongoing support to our POS clients. This role is essential in ensuring our clients have a seamless experience from the moment they install our system to their daily operations.

### You will be responsible for

- POS Installation & Setup: Install and configure POS hardware and software for new customers, ensuring everything is operational and tailored to their needs.
- Client Training: Conduct thorough training sessions for clients and their staff, helping them understand and utilize all features of our POS system effectively.
- Support & Troubleshooting: Provide prompt and accurate responses to client inquiries via email, chat, phone, and in-person, addressing any issues with the POS system and related hardware.
- Deliveries & On-Site Support: Coordinate and manage the delivery of POS equipment to clients, offering on-site support when necessary to resolve any technical issues.
- Documentation & Feedback: Maintain up-to-date documentation on support cases, installations, and client feedback, ensuring this information is easily accessible for future reference and improvement of services.
### Your qualifications

- Strong written and verbal communication skills in English - Arabic is a plus.
- Exceptional organizational skills, with a keen attention to detail and punctuality.
- Ability to work independently and as part of a team, demonstrating a proactive and solution-oriented approach.
- Technical aptitude with the ability to quickly learn and apply new technologies, particularly in the realm of POS systems and customer service tools.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/personio%3Ainyad%3A1705722 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.