We're building the future of urban stays. One city at a time.

And a product vision — the nanopartment® — that reimagines what urban stays can look like in the smallest possible space.

Revenue triples within two years — organically. No venture capital. No exit strategy. We are in this for the long run, and we build accordingly.

Extraordinary people make this happen - and we're looking for one more.

Your Role

You run the operational core of our digital guest service. Working from our Berlin headquarters, you join the Guest Service Supervisor team as the central point of contact for our Guest Service Agents worldwide. You make sure guests experience reliable care, and you free up the teams who speak with them every day. At the helm of our digital front desk, you keep every guest stay running smoothly behind the scenes.

What You'll Do

Quality. You design new quality concepts, monitor compliance with our standards in guest communication, and train the Agents continuously.

Communication. You draft message templates that reach our guests reliably, personally and in the right tone.

Second Level. You are the go-to contact for Agents when a case gets complex, and you take ownership when it matters most.

Onboarding. You support the onboarding of new colleagues and the ongoing development of existing team members.

Deputising. You cover for the Guest Service Team Lead during absences and keep the entire team in view.

Interfaces. You coordinate closely with internal departments and external service partners, as a dependable partner who sees solutions through.

What Makes You a Fit

Experience. You bring professional experience as a Reservation Agent or Manager, Call Center Agent, Receptionist, or from another service-driven industry.

Organisation. You organise and coordinate with confidence and approach problems with a solution-first mindset.

Communication. You connect easily with different personalities and convey points of view, ideas and solutions clearly.

Digital Tools. You work with software and digital solutions effortlessly. Experience with booking platforms and the property management systems Apaleo or Guesty is a plus.

Languages. You speak and write German and English fluently (both at C1).

Digital Curiosity. You spot potential in new tools and are excited about how AI can make your daily work more efficient.

The Environment

The pace is high. The problems are real. The team is small enough that every person matters.

We're not always great at seeing and celebrating our wins. But we're working on it — and we'd love your help with that.

What We Offer

Beyond that: we've thought carefully about what people actually need to do their best work and live well — and we've built a benefits package that reflects that. Health, mobility, development, flexibility, and a few perks that come with being in the travel and hospitality business. Not much is missing.

We'll walk you through the details when we meet.

Next Steps

Just send us your CV.

Questions? Reach out to Natalie at karriere@homaris.de or +49 157 92465807.

We value diversity and welcome applications from people of all genders, cultures and backgrounds.