# (Senior) IT Operations Manager (m/f/d) at Hoffmann Eitle > Germany · Manager · Other · open. Source: https://alderhq.app/jobs/personio%3Ahoffmann-eitle%3A2865411 (read 2026-11-08). ## Facts (observed) - Company: [Hoffmann Eitle](https://alderhq.app/companies/hoffmann-eitle) - Location text: München - Where it can be done from (inferred): Germany (evidence: "Location: München") - Posted: 2026-10-28 (11 days ago) - First seen by alder: 2026-11-04 · last verified: 2026-11-04 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://hoffmann-eitle.jobs.personio.de/job/2865411 - Skills listed (inferred): Azure ## Pay and sponsorship - Posted pay: not posted - Market band for similar posted roles (Munich, n 27): p25 €65k, median €75k, p75 €91k ## Description (the employer's text) ### Experience Quality When you join HOFFMANN EITLE, you become part of a firm that values not only professional excellence but also personal growth and community. We foster a supportive environment where your talents and ambitions can thrive, offering ample opportunities for career development. If you are passionate about intellectual property law and ready to make an impact in a collaborative and innovative setting, we invite you to help shape the future of intellectual property protection as part of our trusted and dynamic team of over 450 employees. ### What you can expect - Responsibility for ensuring a stable, secure, and high-performing operation of our IT infrastructure and core IT services - Technical and operational management of our managed service providers, including monitoring service quality, SLAs, risks, and escalations - Analysis of complex incidents and execution of root cause analyses to ensure the sustainable resolution of disruptions - Planning, coordination, and implementation of changes, migrations, and infrastructure projects - Development, enhancement, and standardization of operational processes, runbooks, and technical documentation - Continuous improvement of monitoring, reporting, and automation solutions to increase efficiency and service quality - Ensuring compliance with operational security and regulatory requirements, as well as supporting business continuity and disaster recovery concepts - Close collaboration with internal departments, the Head of IT, and external service providers - Development into a leadership role with responsibility for leading the IT Operations team ### What sets you apart - Degree in Computer Science, Business Informatics, or a comparable technical field, or a completed IT-related vocational qualification combined with relevant professional experience - At least 5 years of professional experience in IT Operations, IT Infrastructure, System Engineering, Cloud Operations, or Technical Service Management - Strong expertise in Microsoft 365, Azure, and Microsoft Entra ID - Experience with Active Directory as well as hybrid cloud and on-premises environments - Solid understanding of networking, endpoint management, IT security, and backup and recovery processes - Experience in incident, problem, and change management, as well as conducting root cause analyses - Practical experience with IT service management processes, ticketing systems, and technical documentation - Ideally, experience with Microsoft Intune, Microsoft Defender, Conditional Access, PowerShell, or Azure Automation - Strong sense of ownership and commitment to high-quality results - Analytical and structured mindset with the ability to solve complex problems sustainably - High level of reliability, accountability, and transparent communication - Ability to communicate technical concepts clearly and effectively to different audiences - Strong service and solution-oriented mindset combined with a pronounced sense of responsibility - Enjoy working collaboratively with internal stakeholders and external IT providers - Self-driven approach and the motivation to see tasks through to successful completion consistently and independently ### Why join HOFFMANN EITLE Remote work: Option to work remotely on a flexible basis Flexible Work Hours: A flex-time model for a good work-life balance with a 39-hour workweek Commuting allowance: Assistance with travel expenses Sports & Fitness: EGYM Wellpass with a wide range of fitness and wellness offerings Meals: Discounted lunch Retirement planning & benefits: Company pension plan and capital-forming benefits (VWL) Teamwork: Collaborative and team-oriented work in an international, multicultural environment Health & well-being: We promote a healthy and pleasant work environment through prevention days, vaccination programs, ergonomic workstations, and fresh fruit and free beverages. Family-Friendly Environment: Support with childcare, access to daycare spots, and comprehensive family services Small Perks: Birthday gift cards and other employee perks Celebrating Together: Regular employee events and group celebrations Easy Accesessibility: A modern workplace with excellent access to the subway, bus, and A94 highway --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/personio%3Ahoffmann-eitle%3A2865411 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.