# Customer Success Advisor (m/f/d) at Gbtec

> Location unclear · Unspecified · Other · open. Source: https://alderhq.app/jobs/personio%3Agbtec%3A2735352 (read 2026-11-08).

## Facts (observed)

- Company: [Gbtec](https://alderhq.app/companies/gbtec)
- Location text: Bochum
- Where it can be done from (inferred): Location unclear (evidence: "Location: Bochum")
- Posted: 2026-07-30 (101 days ago)
- First seen by alder: 2026-11-07 · last verified: 2026-11-08
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://gbtec.jobs.personio.de/job/2735352

## Pay and sponsorship

- Posted pay: not posted

## Description (the employer's text)

### Your mission

- Building and maintaining long-term customer relationships with a focus on customer satisfaction
- Providing technical support to our customers throughout the entire GBTEC Platform usage cycle
- Conducting regular Customer Success Reviews to ensure sustainable usage and value creation
- Supporting our customers in increasing adoption, acceptance and successful use of the platform
- Identifying opportunities for optimisation and expansion, and developing appropriate recommendations for the continued use of our solutions
- Planning, implementing and following up on enablement measures and consultancy sessions
- Coordinating and involving internal experts in relation to specialist, technical or organisational issues
- Systematically recording customer requirements and passing on feedback to product management, sales and other internal departments
### Your profile

- A degree in Business Administration, Business Informatics, Process Management or a comparable qualification
- Professional experience in Customer Success Management, Consulting, Process Management or a comparable customer-focused role
- A sound understanding of business processes, process management methods and digital transformation projects
- A strong customer and service focus, as well as a passion for long-term collaboration with customers
- Strong analytical and conceptual thinking skills
- Ability to explain complex technical concepts clearly and to engage confidently with a range of stakeholders
- An independent, structured and solution-oriented approach to work
- Very good command of German and English
### Why us?

- Challenging roles in a key position within the BPM Services division
- Support for personal development through, for example, internal or external training and mentoring
- Attractive employee benefits such as direct insurance and capital-forming benefits
- Bicycle leasing options and access to the Corporate Benefits platform
- Flexible working hours, flat hierarchies and a hybrid working model
- A highly motivated working environment and teamwork characterised by extensive knowledge sharing
- A modern, high-performance working environment and equipment
- Free drinks and coffee, and our own attractive office buildings with a gym and football pitch
- Regular staff training sessions in our in-house gym

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/personio%3Agbtec%3A2735352 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.