Building and maintaining long-term customer relationships with a focus on customer satisfaction
Providing technical support to our customers throughout the entire GBTEC Platform usage cycle
Conducting regular Customer Success Reviews to ensure sustainable usage and value creation
Supporting our customers in increasing adoption, acceptance and successful use of the platform
Identifying opportunities for optimisation and expansion, and developing appropriate recommendations for the continued use of our solutions
Planning, implementing and following up on enablement measures and consultancy sessions
Coordinating and involving internal experts in relation to specialist, technical or organisational issues
Systematically recording customer requirements and passing on feedback to product management, sales and other internal departments

A degree in Business Administration, Business Informatics, Process Management or a comparable qualification
Professional experience in Customer Success Management, Consulting, Process Management or a comparable customer-focused role
A sound understanding of business processes, process management methods and digital transformation projects
A strong customer and service focus, as well as a passion for long-term collaboration with customers
Strong analytical and conceptual thinking skills
Ability to explain complex technical concepts clearly and to engage confidently with a range of stakeholders
An independent, structured and solution-oriented approach to work
Very good command of German and English

Challenging roles in a key position within the BPM Services division
Support for personal development through, for example, internal or external training and mentoring
Attractive employee benefits such as direct insurance and capital-forming benefits
Bicycle leasing options and access to the Corporate Benefits platform
Flexible working hours, flat hierarchies and a hybrid working model
A highly motivated working environment and teamwork characterised by extensive knowledge sharing
A modern, high-performance working environment and equipment
Free drinks and coffee, and our own attractive office buildings with a gym and football pitch
Regular staff training sessions in our in-house gym