# Technical Customer Support Engineer at Flybotix

> Switzerland · Unspecified · Software engineering · open. Source: https://alderhq.app/jobs/personio%3Aflybotix%3A2813771 (read 2026-11-09).

## Facts (observed)

- Company: [Flybotix](https://alderhq.app/companies/flybotix)
- Location text: HQ - CH
- Where it can be done from (inferred): Switzerland (evidence: "Location: HQ - CH")
- Posted: 2026-09-24 (45 days ago)
- First seen by alder: 2026-11-04 · last verified: 2026-11-08
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://flybotix.jobs.personio.de/job/2813771

## Pay and sponsorship

- Posted pay: not posted

## Description (the employer's text)

### Your mission

- Act as the primary Customer Support person in the company and primary point of contact for customers, managing, investigating, and following up on support tickets through resolution.
- Diagnose reported technical issues, coordinate resolutions with internal engineering teams, and ensure timely and clear communication with customers throughout the ticket lifecycle.
- Develop and continuously improve short- and long-term after-sales strategies, including customer support, maintenance, spare parts management.
- Track and report field quality indicators and recurring issues, including MTBF and failure rates to support corrective actions and product improvements.
- Maintain the customer portal, including FAQs, products documentation, troubleshooting guides, and support resources.
- Turn recurring support cases into self-service documentation
- Assist with drone repairs during peak periods or capacity constraints to help maintain the standard repair turnaround target.
- Support flight-testing activities for continuous improvement and product demonstrations
- Address challenges in a respectful, constructive, and solution-oriented manner.
### Your profile

- At least 5 years of experience in technical customer support, after-sales, or a related role
- Technical educational background (ES, HES, Bachelor’s, or equivalent) in electronics, mechatronics, robotics, or a related field.
- Strong hands-on technical mindset, with the ability to understand complex hardware products and independently troubleshoot hardware and software issues.
- Comfortable with hands-on technical troubleshooting and hardware diagnostics
- Familiarity with ticketing systems and quality/reliability metrics (e.g. MTBF, failure rate)
- Excellent written and verbal communication skills
- Flexible, rigorous, and able to work independently
- Fluent in English
### Why us?

- Evolution in a dynamic, fast-growing and exciting environment.
- Have measurable impact in the innovative projects that matter.
- Work with passionate, talented and committed teammates in a reasonably sized team.
- Be part of a recognised robotics company, Swiss scale-up. Consecutively rewarded as Swiss Top 100 Start-up and no 1 robotics start-up company 23/24
- Ensure your growth and profit from continuous training
- Be part of where humans are important!
- Modern offices in a compound of buildings full of start-ups.
- A team-elected Chief Happiness Officer, making sure the shelves are always loaded with fruits, juices and cakes.
- Weekly Flybotix gym session by a professional coach.
- Access to personal benefits platform.
- Onsite restaurants/cafeteria and vending machines.
- Onsite gym club, with reductions offered for start-ups.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/personio%3Aflybotix%3A2813771 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.