# Customer Support Agent - Night Shifts at Flatrock

> Location unclear · Unspecified · Other · open. Source: https://alderhq.app/jobs/personio%3Aflatrock%3A2734053 (read 2026-11-08).

## Facts (observed)

- Company: [Flatrock](https://alderhq.app/companies/flatrock)
- Location text: Burgas
- Where it can be done from (inferred): Location unclear (evidence: "Location: Burgas")
- Posted: 2026-07-29 (102 days ago)
- First seen by alder: 2026-11-04 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://flatrock.jobs.personio.de/job/2734053
- Skills listed (inferred): SQL

## Pay and sponsorship

- Posted pay: not posted

## Description (the employer's text)

### Main responsibilities

- Respond to customer inquiries via email, and chat in a prompt and professional manner.
- Diagnose and resolve technical issues related to software products for customers.
- Troubleshoot software problems and identify solutions to resolve customer issues.
- Provide clear and concise instructions to customers to assist with product use and configuration.
- Document customer interactions and support solutions in our CRM system.
- Collaborate with internal teams to escalate and resolve complex technical issues.
- Stay up-to-date with new product features and updates to provide the highest level of customer support.
### Requirements

- Fluency in English, both written and spoken.
- Strong attention to detail and problem-solving skills.
- Team player with collaborative attitude.
- Experience with Excel functions, charts, pivot tables, and macros.
- Ability to create and analyze reports and dashboards on case and client data.
- Knowledge or experience in providing web-based software support.
- Familiarity with online marketplaces such as eBay, Amazon, Rakuten, etc.
- Understanding HTML, FTP, SQL, and other web-related protocols and languages is a plus.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/personio%3Aflatrock%3A2734053 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.