Respond to customer inquiries via email, and chat in a prompt and professional manner.
Diagnose and resolve technical issues related to software products for customers.
Troubleshoot software problems and identify solutions to resolve customer issues.
Provide clear and concise instructions to customers to assist with product use and configuration.
Document customer interactions and support solutions in our CRM system.
Collaborate with internal teams to escalate and resolve complex technical issues.
Stay up-to-date with new product features and updates to provide the highest level of customer support.

Fluency in English, both written and spoken.
Strong attention to detail and problem-solving skills.
Team player with collaborative attitude.
Experience with Excel functions, charts, pivot tables, and macros.
Ability to create and analyze reports and dashboards on case and client data.
Knowledge or experience in providing web-based software support.
Familiarity with online marketplaces such as eBay, Amazon, Rakuten, etc.
Understanding HTML, FTP, SQL, and other web-related protocols and languages is a plus.