# Senior Customer Success Manager (all genders) at Eorbit Gmbh > Remote · Germany · Manager · Other · open. Source: https://alderhq.app/jobs/personio%3Aeorbit-gmbh%3A2709194 (read 2026-11-11). ## Facts (observed) - Company: [Eorbit Gmbh](https://alderhq.app/companies/eorbit-gmbh) - Location text: Leipzig; Remote; Hybrid - Where it can be done from (inferred): Remote · Germany (evidence: "Location: Leipzig; Remote; Hybrid") - Posted: 2026-07-13 (121 days ago) - First seen by alder: 2026-11-04 · last verified: 2026-11-08 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://eorbit-gmbh.jobs.personio.de/job/2709194 ## Pay and sponsorship - Posted pay: not posted ## Description (the employer's text) ### Your mission ### Our largest accounts — your turf - You own the strategically most important hotel groups in our portfolio: retention, renewal, and expansion sit with you. - You build relationships up to decision-maker level and become the trusted contact a customer calls before things catch fire. - You win over the people who matter inside a hotel — above all the General Manager and sales: you translate what our platform delivers into the numbers that count — occupancy, conversion, GOP. - You are the escalation point for critical situations at top accounts: calm, structured, solution-oriented. - You run quarterly business reviews and strategic reviews that are more than a status update. - You drive measurable adoption and real value across all properties within a group. ### Beyond that - You pass your knowledge to the colleagues growing from our existing delivery work into customer success roles, and you support our Director Customer Delivery and management in developing the team. - You bring best practices from real SaaS customer success and feed structured field insight back to Product and Sales. Honestly: This role is about your customers first — the largest hotel groups in our portfolio. We're in the middle of the shift from outsourcer to hospitality-tech company, not every process is finished, and here and there you'll help shape one. But the core is clear: you own the big accounts, not a project office. A clear boundary: Pure onboarding, expansion sales, and convention-sales specialist topics are separate roles in the team. You work closely with them, but your focus is and remains the strategic ownership of the large accounts. ### Your profile - Several years in customer success or key account management in B2B SaaS, with demonstrable experience on large, strategic, or enterprise accounts. - You bring one of two foundations: either a deep understanding of hospitality and its systems (PMS, CRM, booking and event tools) or solid enterprise SaaS customer-success experience. The ideal profile combines both — customer success at a hospitality-tech company. - You haven't just run CS processes, you've built or fundamentally shaped them. - You gladly share what you know and help develop less experienced colleagues — without it becoming your core job. Your large accounts come first. - You work with data — health scores, NRR, churn, and adoption are steering metrics to you, not vocabulary. - You've worked in dynamic, fast-growing companies, ideally a startup or scaleup, and know the pace and the thin staffing. - Comfortable with conflict and composed at decision-maker level: you tell a customer or a manager uncomfortable things without burning the relationship. - Fluent German and English — our largest customers are international. Nice to have, not required: Experience with international hotel groups. Experience building or leading a CS team. An existing network in hospitality. ### Why us? What that means for you: you work with AI, not despite it. People who join us give feedback that shapes product decisions — and sooner or later come to understand why one prompt works better than another. And because we are growing fast, a lot here is still taking shape. Sometimes the honest answer is “we’re still building that.” That is exactly where the opportunity lies: you will find open space rather than finished structures, and what you build here will carry your signature. ### What we offer - Work with real AI technology at international level — not as a pilot project, but as our business model. - Genuine room to shape things. Your ideas do not land in a suggestion box; they land in the next iteration. - A short path to the management team. Decisions take days, not committee rounds. - Growth you are part of. We are building the company’s next chapter — with roles, responsibility and prospects that did not exist a year ago. - Leipzig as your primary base, with regular time in the office and flexible remote work. Hybrid models are everyday practice here, not the exception. - Permanent contract, full-time. - Performance bonuses for demonstrable results. - Multi-day team events in places that are actually fun. ### Our hiring process - Intro interview — we get to know each other, and you learn where we stand and where we are heading. - Case study or technical study, depending on the role — a real problem from our day-to-day that we work through together. - Interview with your future manager and, depending on the position, with our founders. --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/personio%3Aeorbit-gmbh%3A2709194 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.