# Customer Support Specialist - EDI & Integration Platform at Eddyson > United States · Unspecified · Other · open. Source: https://alderhq.app/jobs/personio%3Aeddyson%3A2493738 (read 2026-11-09). ## Facts (observed) - Company: [Eddyson](https://alderhq.app/companies/eddyson) - Location text: Atlanta, USA - Where it can be done from (inferred): United States (evidence: "Location: Atlanta, USA") - Posted: 2026-01-16 (297 days ago) - First seen by alder: 2026-11-04 · last verified: 2026-11-08 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://eddyson.jobs.personio.de/job/2493738 ## Pay and sponsorship - Posted pay: not posted - Market band for similar posted roles (Atlanta, n 319): p25 $55k, median $77k, p75 $125k ## Description (the employer's text) ### Your mission Customer Support & Technical Troubleshooting - Provide 1st and 2nd level technical support for B2B customers using our cloud platform - Diagnose, troubleshoot, and resolve technical incidents in a cloud environment - Participate in follow-the-sun support coverage, coordinating handoffs with our German support and development teams Customer Onboarding & Enablement - Lead technical onboarding for new customers on our cloud platform - Configure and support standard integration methods including Cloud EDI, APIs, SFTP, AS2, and AS4 - Guide customers through setup and best practices for successful implementation Process Development & Collaboration - Partner closely with implementation and development teams across time zones - Help build and refine scalable support and onboarding processes as we grow - Contribute ideas for improving customer experience and operational efficiency ### Your place in our team Join our growing US support team as a foundational member with significant autonomy and impact. You'll be instrumental in shaping how we support customers, scale our operations, and establish eddyson as a trusted partner in the US market. This role offers the unique opportunity to work at the intersection of technical problem-solving and customer success while collaborating with our experienced team in Germany. ### Your key to success Required: - Experience with B2B integrations, EDI, or related technologies - Technical aptitude with cloud platforms and integration protocols (APIs, SFTP, AS2/AS4) - Strong problem-solving skills and ability to troubleshoot technical issues independently - Excellent communication skills with both technical and non-technical audiences - Comfortable working in a startup-like environment within an established company - Self-motivated with high ownership and accountability Preferred: - Previous customer-facing support or implementation experience - Familiarity with EDI standards (X12, EDIFACT, etc.) - Experience with ticketing systems and support workflows - Background in SaaS or cloud-based solutions ### Why us? ### Benefits & Compensation ### Health & Wellness - 100% company-paid health, vision, and dental insurance (employee coverage) - Dependent coverage available for health, vision, and dental plans (at employee cost) - Company-paid life insurance - Long-term disability insurance Financial & Retirement: - 401(k) retirement plan Time Off: - Paid time off (PTO) - Paid holidays ### Why Join eddyson US - Growth Stage: Be an early team member with real impact on how we build and scale - Autonomy: High degree of ownership and decision-making authority - Global Collaboration: Work with experienced colleagues across the US and Europe - Modern Technology: Cloud-native platform built for the future of B2B integration - Market Opportunity: Join us during a pivotal growth phase in the US market ### Location & Work Environment This position is based in Atlanta, GA. We value collaboration and expect regular in-office presence while maintaining flexibility for focused work. --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/personio%3Aeddyson%3A2493738 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.