# Service Delivery Coordinator (Customer Onboarding) at Dynamix

> Philippines · Unspecified · Other · open. Source: https://alderhq.app/jobs/personio%3Adynamix%3A2305152 (read 2026-11-08).

## Facts (observed)

- Company: [Dynamix](https://alderhq.app/companies/dynamix)
- Location text: Cebu; BOHOL
- Where it can be done from (inferred): Philippines (evidence: "Location: Cebu; BOHOL")
- Posted: 2025-08-22 (443 days ago)
- First seen by alder: 2026-11-04 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://dynamix.jobs.personio.de/job/2305152

## Pay and sponsorship

- Posted pay: not posted

## Description (the employer's text)

### Your mission

This is a senior role requiring someone who can quickly learn our workflows, shadow our SME, and then take charge of onboarding new customers. The ideal candidate is data-driven, analytical, and confident in engaging both clients and leadership. They must be able to challenge processes, propose improvements, and hold stakeholders accountable.

### Your profile

- Absorb internal workflows, tools, and customer processes (Salesforce, Confluence, Smartsheet, SharePoint, MS Planner).
- Shadow the SME to capture best practices, then lead both onboarding and implementation for new customers.
- Facilitate kickoff meetings, gather requirements, and design onboarding/implementation plans with clear timelines.
- Drive solution setup and implementation, ensuring successful customer adoption.
- Coordinate across teams and vendors to hit delivery milestones.
- Represent Dynamix with confidence in client-facing discussions.
- Extract and analyze onboarding/implementation data (Salesforce, Smartsheet, etc.).
- Build reports and presentations to show progress, risks, and opportunities.
- Instill a data-first approach to decision-making.
- Critically assess onboarding and implementation processes, identify inefficiencies, and recommend improvements.
- Provide evidence-based feedback and hold stakeholders accountable.
### What We’re Looking For

- Experience: 5+ years in IT onboarding, project coordination, or customer success with enterprise clients.
- Data-Driven: Skilled in Salesforce, Smartsheet, SharePoint reporting.
- Leadership Presence: Confident communicator with senior-level clients.
- Independent & Accountable: Able to drive decisions without executive reliance.
- Cultural Awareness: Familiar with U.S. business practices; comfortable with candid dialogue.
- Tools Expertise: Salesforce, Confluence, Smartsheet, SharePoint, MS Planner, MS Teams (other CRM experience is a plus).
- Duration: 2 months (initial).
- Extension: Possible, based on performance and client feedback.
- Engagement: Direct client-facing role with immediate onboarding responsibility.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/personio%3Adynamix%3A2305152 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.