# Senior Customer Success Manager (m/f/d) at Boardwise

> Remote · Germany · Manager · Other · open. Source: https://alderhq.app/jobs/personio%3Aboardwise%3A2657858 (read 2026-11-12).

## Facts (observed)

- Company: [Boardwise](https://alderhq.app/companies/boardwise)
- Location text: Remote; Deutschland Hamburg (remote)
- Where it can be done from (inferred): Remote · Germany (evidence: "Location: Remote; Deutschland Hamburg (remote)")
- Posted: 2026-06-03 (161 days ago)
- First seen by alder: 2026-11-04 · last verified: 2026-11-08
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://boardwise.jobs.personio.de/job/2657858

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (Germany, n 242): p25 €51k, median €63k, p75 €82k

## Description (the employer's text)

### Your mission

Your focus is to guide customers through onboarding and adoption, identify organisational challenges, and ensure that Boardwise creates long-term value in their daily work.

Your responsibilities:

- Manage strategic enterprise customers across onboarding, adoption, retention, renewals, and expansion
- Lead implementation and change projects with multiple stakeholders
- Consult customers on governance, meeting preparation, collaboration, and decision-making processes
- Facilitate onboarding sessions, workshops, trainings, and enablement formats
- Identifyadoption risks and develop clear actions to increase usage and customer value
- Build strong relationships with board offices, executive assistants, legal, governance, IT, and senior stakeholders
- Share customer feedback and insights with Product, Tech, Sales, and Leadership
- Improve CS processes, playbooks, and scalable enablement materials
### Your profile

- Based in Germany
- Fluent German C1/C2
- Several years of experience in Customer Success, Consulting, Change Management, SaaS implementation, or Account Management
- Experience working with enterprise customers and complex stakeholder structures
- Strong communicationand stakeholder management skills in German and English
- Ability to consult customers, lead workshops, and translate complexity into clear next steps
- Structured, proactive, hands-on, and customer-first mindset
- Experience with tools such as Zendesk, HubSpot, Salesforce, Gainsight, or similar is a plus
- Strong understanding of corporate decision-making processes and organizational hierarchies.
- Experience working with Executive Offices, Board Offices, or Corporate Secretariats.
Proven experience engaging with C-level executives and senior management

### Why us?

- 100% remote work and flexible working hours
- High ownership in a fast-growing SaaS company
- Strategic role at the intersection of Customer Success, Consulting, Change Management, Product, and Sales
- Close collaboration with enterprise customers and senior stakeholders
- Transparent, trust-based culture with fast decision-making
- 2–3 offsites and workshops per year
- Clear development paths and a steep learning curve

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/personio%3Aboardwise%3A2657858 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.