Your mission

We are looking for a Customer Deployment Manager who will take Bliq customers from signed agreement to successful real-world deployment, and then grow the relationship from there.

Every Bliq customer is effectively its own project. Their vehicles, operating model, users, integrations, economics, permits, locations, and operational requirements can all be different. Your job is to turn the commercial agreement into something that works on the road.

You will take over customers from the Account Executive, build the detailed deployment plan, coordinate execution across Bliq, manage the relationship with the customer, solve problems as they appear, and make sure both sides deliver what they committed to.

The role combines hands-on project management with customer-facing ownership. Some days you will be working through deployment plans, timelines, spreadsheets, operational requirements, and internal dependencies. On others, you will be sitting with a customer, coordinating with local authorities, resolving an operational issue, or identifying how we can expand from five vehicles to fifty.

Once the customer is live, you remain responsible for the relationship. Your job is to make the deployment successful enough that customers want to do more with Bliq.

Responsibilities

Take ownership of business customers after LOI or contract signature and lead them through deployment

Translate commercial agreements into detailed project plans with clear milestones, owners, dependencies, and deadlines

Define the operating model together with the customer and internal teams, including vehicles, fleet operations, remote operations, supervision, dispatch, service requirements, and responsibilities

Coordinate stakeholders across product, engineering, operations, sales, management, external partners, and the customer

Keep complex deployment projects moving and identify blockers before they become launch delays

Own customer communication throughout implementation and make sure expectations, decisions, and open issues are clear

Work with local regulators, authorities, and relevant partners to ensure required permissions and operational conditions are in place

Coordinate market-specific requirements across different European deployments

Solve operational problems quickly once vehicles are live and make sure customers receive excellent support

Build strong relationships with customer decision-makers and operating teams

Track deployment performance and turn operational data and customer feedback into concrete improvements

Identify opportunities to expand accounts through additional vehicles, locations, use cases, or Bliq services

Own renewals and commercial expansion together with the Commercial Lead

Create clear internal reporting on project status, risks, decisions, and customer needs

Build reusable deployment processes, templates, checklists, and account management systems as we learn

Feed recurring customer requirements back into product and operational priorities

Help build Bliq’s deployment and account expansion playbook from scratch

Your profile

Apply if this describes you:

You have at least 2 years of experience in a customer-facing role involving project delivery, account management, implementation, or a comparable environment

You are obsessed with the customer experience and take problems personally until they are solved

You are an excellent project manager and can coordinate multiple stakeholders, dependencies, and deadlines without losing control of the details

You communicate clearly with customers and internally, including when something has gone wrong or a difficult decision needs to be made

You are comfortable switching between a customer meeting and detailed back-office execution

You are highly organized and reliable; once you own a project, people know it will keep moving

You are a strong problem-solver and can create structure when the problem has never been solved before

You move quickly in Google Sheets and are comfortable working with operating models, budgets, timelines, and quantitative assumptions

You have enough commercial instinct to spot opportunities to deepen and expand a customer relationship

You can work across technical and non-technical teams and translate between customer requirements and internal execution

You use AI effectively to research, prepare, document, analyze, and automate routine work

You have a figure-it-out mindset and are comfortable working with incomplete information

You can manage several customer projects simultaneously while maintaining a high standard for each

You can work professionally in German and English; additional European languages are a plus

You are based in Berlin

You are willing to travel regularly to customer deployments across Europe

Experience with mobility, automotive, fleet operations, hardware, logistics, public transport, regulated industries, or physical technology is a strong plus

This role will probably not suit you if you see project management primarily as scheduling meetings, updating project trackers, and passing information between teams.

It will suit you if you want to own the outcome: getting a complex new technology successfully deployed with a customer, solving whatever stands in the way, and growing the partnership afterwards.

Why us?

Deploy driverless vehicles with real customers in European markets

Own projects where the output exists in the physical world and can be seen operating on public roads

Work across customers, technology, operations, regulation, and commercial strategy

Build Bliq’s deployment and account management model

Take ownership of customer relationships with significant room to expand them

Work directly with the founders, Commercial Lead, and teams building the product

Gain broad experience across complex technology deployment and customer operations

Fast decisions, direct feedback, and no bureaucracy

Strong compensation package with meaningful upside for performance

Significant room to grow as Bliq expands across European markets

Tips for a successful application

Tell us about something complex you personally delivered from beginning to end.

Explain how you handled customers and internal stakeholders when things did not go according to plan.

Show us evidence of ownership. We care more about what you made happen than what your job description said.

Use AI as a tool. Make sure the thinking and personality in your application are yours.