# Regional Service Manager Germany (m/f/d) at B2x

> Remote · Europe · Manager · Other · open. Source: https://alderhq.app/jobs/personio%3Ab2x%3A2869713 (read 2026-11-10).

## Facts (observed)

- Company: [B2x](https://alderhq.app/companies/b2x)
- Location text: Remote (Home Office)
- Where it can be done from (inferred): Remote · Europe (evidence: "Location: Remote (Home Office)")
- Posted: 2026-10-30 (11 days ago)
- First seen by alder: 2026-11-07 · last verified: 2026-11-08
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://b2x.jobs.personio.de/job/2869713

## Pay and sponsorship

- Posted pay: not posted

## Description (the employer's text)

### The Role

You will manage our external service partners, support contract negotiations, drive new business implementations, monitor operational performance and handle escalations – always with a strong focus on quality, efficiency and customer satisfaction. The role is primarily home-office based, with regular travel to our partners and customers across Germany and Europe.

### Your Responsibilities

- Manage and support our service partners in Germany and across Europe
- Support, maintain, and manage service contracts
- Monitor and analyse KPIs and SLA performance
- Manage escalations and continuously optimize processes and interfaces
- Conduct regular on-site visits to partners for audits, performance reviews, and relationship building
- Serve as the main point of contact for customers and service providers in day-to-day operations
### Your Profile

- Completed degree or vocational training in Business, Engineering, Supply Chain, Service Management, or a related field
- Professional experience in managing service providers, service operations, or partner management is an advantage
- Experience in an after-sales service environment is a strong advantage
- Hands-on mentality with initiative and a strong sense of responsibility
- Structured and solution-oriented working style with excellent organizational skills
- Strong communication and negotiation skills
- Must have: fluent German and English (written and spoken); another European language is an advantage
- Willingness to travel within Germany and Europe on a regular basis
### Location

Travel: Regular visits to partners and customers; occasional trips to Munich or other locations for team meetings

### What We Offer

- A responsible role with significant scope for ownership and impact
- A dynamic, international environment in a growing market
- Home-office base with flexible working arrangements
- Collaboration with leading companies and service partners across Europe
- Personal development opportunities and long-term career prospects
- Short decision-making paths and a motivating, collegial team
### Your application

Submit your CV in German or English outlining how your skills align with this role.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/personio%3Ab2x%3A2869713 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.