Regional Service Manager Germany (m/f/d)

The Role

You will manage our external service partners, support contract negotiations, drive new business implementations, monitor operational performance and handle escalations – always with a strong focus on quality, efficiency and customer satisfaction. The role is primarily home-office based, with regular travel to our partners and customers across Germany and Europe.

Your Responsibilities

• Manage and support our service partners in Germany and across Europe
• Support, maintain, and manage service contracts
• Monitor and analyse KPIs and SLA performance
• Manage escalations and continuously optimize processes and interfaces
• Conduct regular on-site visits to partners for audits, performance reviews, and relationship building
• Serve as the main point of contact for customers and service providers in day-to-day operations

Your Profile

• Completed degree or vocational training in Business, Engineering, Supply Chain, Service Management, or a related field
• Professional experience in managing service providers, service operations, or partner management is an advantage
• Experience in an after-sales service environment is a strong advantage
• Hands-on mentality with initiative and a strong sense of responsibility
• Structured and solution-oriented working style with excellent organizational skills
• Strong communication and negotiation skills
• Must have: fluent German and English (written and spoken); another European language is an advantage
• Willingness to travel within Germany and Europe on a regular basis

Location

Travel: Regular visits to partners and customers; occasional trips to Munich or other locations for team meetings

What We Offer

• A responsible role with significant scope for ownership and impact
• A dynamic, international environment in a growing market
• Home-office base with flexible working arrangements
• Collaboration with leading companies and service partners across Europe
• Personal development opportunities and long-term career prospects
• Short decision-making paths and a motivating, collegial team

Your application

Submit your CV in German or English outlining how your skills align with this role.