# Service Delivery Manager – Retail Automation, USA at B2x > United States · Manager · Other · open. Source: https://alderhq.app/jobs/personio%3Ab2x%3A2798176 (read 2026-11-11). ## Facts (observed) - Company: [B2x](https://alderhq.app/companies/b2x) - Location text: USA (Texas) - Where it can be done from (inferred): United States (evidence: "Location: USA (Texas)") - Posted: 2026-09-15 (57 days ago) - First seen by alder: 2026-11-07 · last verified: 2026-11-08 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://b2x.jobs.personio.de/job/2798176 ## Pay and sponsorship - Posted pay: not posted - Market band for similar posted roles (United States, n 10906): p25 $79k, median $125k, p75 $163k ## Description (the employer's text) ### The Role As Senior Service Delivery Manager, you will design, build, and continuously optimise a national 3rd-party installer network; sourcing, qualifying, activating, and managing installation partners to deliver fast, reliable, scalable coverage nationwide. You will own installation quality, SLA performance, and network coverage end-to-end, balancing speed and scalability with the governance, compliance, and quality standards B2X’s clients and OEM partners expect. ### Your Responsibilities ### Installer network & onsite infrastructure - Design, build, and continuously optimise a national 3rd-party installer network capable of delivering ESL, camera, and commercial display installations at scale - Own the sourcing, vetting, onboarding, and performance management of installation partners and thier field technicians - Establish and maintain the onsite infrastructure, tooling, and processes required for consistent, high-quality installation delivery across a distributed partner network - Develop scalable scheduling, dispatch, and job allocation processes that maximise coverage, responsiveness, and cost efficiency ### Service delivery performance - Own installation quality, SLA adherence, and first-time-fix rates across the installer network - Monitor and report on installer network performance — capacity, coverage, cost-per-install, quality, and customer satisfaction - Proactively identify coverage gaps or network risk and take corrective action ahead of client impact - Act as the escalation point for onsite service delivery issues, resolving them swiftly ### Governance, compliance & continuous improvement - Establish clear installer agreements, insurance, safety, and compliance standards across the network - Partner with commercial and legal teams on installer/partner contract structures and terms - Build and maintain installer training, certification, and quality assurance programs - Continuously refine processes and playbooks as the network and delivery model matures ### What We Expect From You - Build a nationwide installer network that is reliable, scalable, and cost-effective - Scale installation capacity in line with pilot and project demand without compromising quality - Maintain strong SLA performance and installation quality across a distributed workforce - Be a hands-on operator — comfortable building infrastructure and processes from the ground up - Apply honesty, initiative, flexibility, and confidentiality in everything you do ### Your Profile ### Required - 5+ years of experience in field service delivery, installation network management, or workforce operations, ideally within retail technology, telecoms, or a similar field-services industry - Proven track record building or managing a 3rd-party installer or field technician network at scale - Experience with, or strong interest in, gig-economy/on-demand workforce models and the platforms that support them - Strong understanding of onsite installation infrastructure for technology deployments — ESL, camera, or commercial display installation experience preferred - Excellent vendor/partner management, negotiation, and performance management skills - Comfortable working autonomously in a remote-first environment, with significant domestic US travel to sites and partner locations ### Preferred - Experience with field service/workforce management platforms (e.g. job dispatch, scheduling, credentialing tools) - Background in retail technology rollout, telecoms installation, or last-mile/field services - Experience building installer certification, quality assurance, or compliance programs ### Location USA ### What We Offer - A high-visibility, build-from-scratch role shaping B2X’s US field delivery model - Direct influence over how B2X scales Retail Automation installation capacity nationally - Competitive base salary + performance bonus + benefits --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/personio%3Ab2x%3A2798176 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.