Your Role

We are currently looking for a motivated Junior Business Client Services Manager to strengthen our Business Client Advisory Services team. The team’s mission is to provide an excellent client experience by delivering valuable business support to external and internal stakeholders, thereby contributing to the overall success of the company.

Your Responsibilities

Provide excellent service for existing and new customers
Manage, solve and escalate all incoming requests from clients
Ensure a smooth onboarding for new clients to the system
Build and maintain relationships with key client contacts
Conduct system trainings for client users
Maintain, document, analyse and improve existing workflows and processes
Take ownership of various types of projects (product development; process implementation; regulatory/compliance; complex client setups; integration or workflows)
Participate in quality assurance testing of full range of products and features on our platform
Advise and share expertise with internal teams (e.g., Sales, Legal, Technical Client Advisory Services, Accounting, IT, etc.)
Maintain and share up-to-date knowledge about company products and services

Your Profile

University graduate with very good grade point average
First previous working experience (ideally in Client Services or similar)
Excellent analytical and problem-solving abilities
Strong overall communication skills
High level of integrity & conscientiousness
Growth mindset & ability to adjust to a dynamic and fast-changing environment
Very good level of verbal and written English. Other languages are a plus
Proficient in MS Office

Our Offer

Performance appraisals on a regular basis
360T Academy
Career Concept
Frankfurt office located directly in the city center
Social gatherings
Exciting technologies, growth, and investment in the future
Quick decisions, fast turn-around of ideas to implementation
An exceptional team of experts working together to maintain and improve the foundation of one of the largest FX trading platforms worldwide
Diverse and distributed workforce

How to Apply

If your background and qualifications meet these specifications, please forward your application, including your salary expectation and earliest starting date, by clicking the “Apply” button.

Contact

People & Culture Manager

Send email

Grüneburgweg 16-18

60322 Frankfurt am Main