Your Role

As 360T operates a 24/7 global support model, including weekends, this role requires a flexible mindset and occasional weekend availability to ensure seamless client coverage and continuity across time zones in a true follow-the-sun approach.

Your Responsibilities

Provide first and second line support for all incoming customer queries via email, phone or by any other media related to our platform
Actively work in UNIX and Windows operating systems; utilize standard UNIX utilities to retrieve and review FIX protocol and XML logs and identify and troubleshoot problems associated with client orders. Investigations include review of messaging errors, service log files and integrated customer workflow solutions, which might require a review of client-side logs as well
Manage and monitor technical integrations, involving pre- and post-trade solutions; primary focus on integration solutions via FIX protocols, FTP and SFTP uploads for proprietary and third-party execution platforms, Order Management Systems (OMS) and Pre-Trade Risk controls
Support coordinator for scheduling and resource allocation
Facilitate daily discussions with various internal and external technology teams, review pending technical issues, and escalate bugs by using Jira
Assist with go-lives, to ensure customer is correctly configured and able to execute deals. This includes review of mappings and stream configurations from technical side
Handle Freshdesk cases, which involve various inquiries related to business and technical side. Complete all work tickets in a comprehensive manner using clear concise English and ensure translation takes place if any other languages are used
Collaborate closely with global client service teams to ensure consistent 24/7 support as part of our follow-the-sun coverage model, including weekend shifts
Identify software issues and collaborate with internal teams to find solutions
Efficiently manage the escalation process for unresolved incidents
Run lesson learned sessions and constantly facilitate knowledge sharing by documenting learnings from the past
Continuously encourage team members to transfer knowledge and provide insights to colleagues

Your Profile

University qualification, degree (minimum Bachelors in relevant field engineering or other STEM based discipline).
Understanding of fundamental IT concepts: Java, TCP/IP, MacOs, Windows, web technology, log file analysis, performance/connectivity troubleshooting
At least 1 - 4 years of working experience in client services/ middle office/ back office or a global markets sales & trading division or other FX or treasury environment
At least 1 - 5 years of production support / application support role
At least 1 - 4 years of experience with FX products (at a minimum swaps, forwards and spot)
Ability to communicate technical/product information to both a technical and non-technical audience
Excellent organizational, communication and leadership capabilities as well as analytical and problem-solving skills are essential
Proficient in MS Office, with working knowledge of CRM platforms preferred
Strong sense of customer service/support, detail, and service oriented
Enthusiastic, self-motivated, team spirit and can-do approach
High ability to work effectively within a multi-functional and cross-cultural organization
Excellent work ethic. Leads by example
Excellent verbal and written communication skills

Our Offer

Clear career concept
Robust benefit package, including 401(K) employer match
Paid time off
360T Academy
A highly motivated and skilled multinational team
A central and modern workplace with high development potential in Manhattan
Performance appraisals on a regular base
Team Bonding: Enjoy social gatherings and a supportive team atmosphere
The base salary range for this position is 80,000-125,000 USD. The final base salary for this role will be based on the individual's geographical location, experience, and qualifications

E- Verify Statement

360 Trading Network Inc participates in E-verify. We will provide the Social Security Administration, and if necessary, the Department of Homeland Security, with information from each new employee's Form I-9 to confirm work authorization. Please note that we do not use this information to pre-screen job applicants.

E-Verify Notice

Right to Work Notice

How to Apply

If your background and qualifications meet these specifications, please forward your application/resume including your salary expectation and earliest starting date by clicking the “Apply” button.

Contact

Send email

521 Fifth Avenue

38th Floor

New York, NY 10175