This is a "Jumper" position between Laundry Supervisor and Laundry Master.

Laundry Supervisor

Department / Section: Hotel / Housekeeping

Reports to: Laundry Master

The Laundry Supervisor is responsible for the day-to-day supervision of laundry operations, ensuring efficient processing of guest, crew, and hotel linen in accordance with established standards. Reporting to the Laundry Master, this role oversees laundry attendants, maintains quality control, and ensures compliance with safety and operational procedures.

The Laundry Supervisor plays a key role in delivering consistent laundry services, supporting operational efficiency, and maintaining the quality and availability of all laundered items onboard.

Duties and Responsibilities

Supervise daily laundry and dry-cleaning operations to ensure timely and efficient processing of guests’ and crew belongings, uniforms and all hotel linen

Monitor workflow and prioritize tasks to meet operational demands and avoid shortages.

Inspect finished items to ensure they are clean, properly pressed, stain-free, and in good condition.

Ensure guest laundry is checked for damages, stains, or missing items upon receipt; properly tagged and sorted prior to processing; cleaned and packed according to established standards.

Investigate guest complaints, ensuring timely resolution and reporting to the Laundry Master.

Supervise and support Laundry Attendants during shifts.

Conduct pre- and post-shift briefings.

Ensure adherence to SOPs, safety procedures, and public health standards.

Monitor team performance and support Laundry Master with evaluation reports.

Promote teamwork, efficiency, and accountability within the department.

Ensure proper handling, cleaning, and routine care of all laundry equipment and facilities.

Monitor equipment performance and report any defects or breakdowns.

Follow up on maintenance requests in coordination with the Laundry Master.

Monitor and verify daily production reports for accuracy and completeness.

Support inventory control by minimizing loss or damage of linen and uniforms.

Enforce proper storage of chemicals and equipment.

Identify operational inefficiencies and recommend improvements to procedures and workflows.

Perform any other duties as assigned by the superior, in line with operational needs.

Requirements

Proven experience in a supervisory role within laundry operations, in cruise vessels.

Strong knowledge of fabric care, laundry processes, and industrial laundry equipment handling.

Demonstrated leadership and team supervision skills.

Effective problem-solving and decision-making capabilities.

High attention to detail with a strong focus on quality control.

Basic cost awareness with the ability to support waste reduction and efficient resource use.

Fluent in English; additional languages are considered an advantage.

Strong interpersonal and communication skills, with the ability to coordinate across departments.

Professional, reliable, and capable of working in a multicultural environment.

Ability to perform effectively in a fast-paced maritime environment with fluctuating workloads.

Strong sense of responsibility, integrity, and confidentiality.

Commitment to safety, hygiene, and service excellence.

Laundry Master

Department / Section: Hotel / Housekeeping

Reports to: Assistant Executive Housekeeper / Executive Housekeeper

The Laundry Master is responsible for the overall management, supervision, and performance of all onboard laundry operations, including guest, crew, and hotel linen processing. Reporting directly to the Assistant Executive Housekeeper / Executive Housekeeper, this role ensures efficient production flow, strict quality control, equipment reliability, and compliance with safety and public health standards.

The Laundry Master plays a critical role in maintaining linen quality, supporting hotel operations, and ensuring timely delivery of all laundry services to meet operational and guest expectations.

Duties and Responsibilities

Plan, organize, direct, and control all laundry operations onboard.