# Help Desk- First, Second and Third Shift at Wachter

> Onsite · United States · Unspecified · Software engineering · open. Source: https://alderhq.app/jobs/lever%3Awachter%3A7c7cd42b-d401-4dcd-9341-1f76bb50e04e (read 2026-11-04).

## Facts (observed)

- Company: [Wachter](https://alderhq.app/companies/wachter)
- Location text: Lowell, AR
- Where it can be done from (inferred): Onsite · United States (evidence: "Location: Lowell, AR")
- Posted: 2026-08-10 (86 days ago)
- First seen by alder: 2026-11-02 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://jobs.lever.co/wachter/7c7cd42b-d401-4dcd-9341-1f76bb50e04e

## Pay and sponsorship

- Posted pay: $37k–$42k per year (from the listing's pay field)
- Market band for similar posted roles (United States, n 4659): p25 $130k, median $159k, p75 $200k
- H-1B filings at this company for similar roles, FY26: 1 ([US DOL OFLC LCA disclosure data](https://www.dol.gov/agencies/eta/foreign-labor/performance))

## Description (the employer's text)

Wachter's greatest asset is the people who work here. Join the Wachter family and chart your career path!

Wachter is accepting applications for a Helpdesk Mid- day shift 2:00-11:00PM. The Ideal candidates will possess industry experience with single and/or multi-site operations in the voice/data/security or electrical field. This position provides project management and operational support.

We seek self-motivated and reliable candidates, who can work independently and find solutions to complete the job. Long-term employment with competitive pay and exceptional benefits for qualified candidates. We value relationships and invest in our employees.

### Duties and Responsibilities:

- Works in close coordination with project managers and field technicians on customer-facing projects.
- Capture data from projects including check-in/out times, time on site, and validating work completion documentation.
- Ability to follow project documentation to ensure proper execution of project support requirements.
- Provide service and troubleshooting support to field techs via phone, chats, and emails.
- Implement, change, and create processes for different project needs when they arise.
- Remotely configure and program network cabling and other networking equipment such as hubs, switches, wireless, CCTV and UPS.
- Oversee installation, configuration, maintenance, and troubleshooting of network connected end-user hardware, software, and peripheral devices
- Ability to execute and or create programs and scripts.
- Remotely configure/verify port configurations and network settings.
- Assist with any other technical needs that we can meet for the teams as they arise.
- Adhere to all required project safety requirements.
- Excellent written and verbal communication skills.
- Exceptional problem-solving skills.
- Strong attention to detail, organizational, and follow-up skills.
- Efficiently read and decipher manufacturer instructions.
- Experience with Network switch programming.
- IP camera programming experience.
- Perform any other duties not specifically stated herein, but which your supervisor may assign.
- Operational knowledge of Virtual Desktop Infrastructure (VDI)
- Operational knowledge of switch configuration and programming.
- Operational knowledge of Analog / IP, Switch, Wireless, Routers, UPS and/ or CCTV.
- Proficient with the use of computers, including typing skills as well as applications such as Microsoft Office programs, Service Now, secureCRT, etc.
### Benefits: Company Paid!

- Medical, Dental, Prescription & Vision Benefits
- Life, AD&D, and LTD insurance
- Paid Vacation and Holidays
- Company-Matched 401K and IRA Retirement Savings

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/lever%3Awachter%3A7c7cd42b-d401-4dcd-9341-1f76bb50e04e and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.