# Customer Success Associate at Jeeves

> Hybrid · Mexico · Junior · Other · open. Source: https://alderhq.app/jobs/lever%3Atryjeeves%3A0b267f18-2dad-4dda-8ba8-2fdb4dfd5049 (read 2026-11-14).

## Facts (observed)

- Company: [Jeeves](https://alderhq.app/companies/jeeves)
- Location text: Mexico City
- Where it can be done from (inferred): Hybrid · Mexico (evidence: "Location: Mexico City")
- Posted: 2024-09-05 (800 days ago)
- First seen by alder: 2026-11-11 · last verified: 2026-11-12
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://jobs.lever.co/tryjeeves/0b267f18-2dad-4dda-8ba8-2fdb4dfd5049

## Pay and sponsorship

- Posted pay: not posted

## Description (the employer's text)

We are in need of a motivated Customer Success Associate to support the global Customer Success Team in providing best in class Customer Support to Jeeves clients. This role will be hands-on, and strategic and will serve as the key point person for establishing and maintaining strong relationships, driving adoption, retention and growth.

Location: This role is based out of Mexico City, Mexico, and is a full-time hybrid position where it is required to come into our office in Roma Norte. #LI-HYBRID

### Job Responsibilities:

- Provide Best in Class Support to our global portfolio
- Dedication to improving the customer experience, being the voice of the customer internally, and retaining as many customers as possible
- Manage and raise tickets with technologies, usage of Zendesk, Hubspot, Linear
- Incentivize spend increase to existing companies (Portfolio management)
- Document processes and enhancements to the internal team
### Requirements:

- 2+ years of experience in support roles
- Mandatory fluency in English and Spanish, Portuguese is a plus
- Preferable experience in Zendesk Platform /Hubspot
- Advanced communication skills (written and spoken)
- Curious about the details on how the business operates
- Self-starter, proactive and highly motivated
- Team player and very hands on
- Agile and able to pivot quickly with the changing environment

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/lever%3Atryjeeves%3A0b267f18-2dad-4dda-8ba8-2fdb4dfd5049 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.