# Technical Consultant - ServiceNow ITOM at AHEAD

> Remote · India · Unspecified · Other · open. Source: https://alderhq.app/jobs/lever%3Athinkahead%3A3bb0676e-69c4-49fc-b563-be19d0f58100 (read 2026-11-07).

## Facts (observed)

- Company: [AHEAD](https://alderhq.app/companies/ahead)
- Location text: Gurugram, Haryana
- Where it can be done from (inferred): Remote · India (evidence: "Location lists "gurugram" and remote")
- Posted: 2026-04-28 (193 days ago)
- First seen by alder: 2026-11-02 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://jobs.lever.co/thinkahead/3bb0676e-69c4-49fc-b563-be19d0f58100
- Skills listed (inferred): JavaScript

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (Delhi NCR, n 5): p25 ₹2.5L, median ₹5.4L, p75 ₹5.4L
- H-1B filings at this company for similar roles, FY26: 1 ([US DOL OFLC LCA disclosure data](https://www.dol.gov/agencies/eta/foreign-labor/performance))

## Description (the employer's text)

We are seeking a highly skilled Technical Consultant – ServiceNow with strong expertise in CMDB, Discovery, and Integrations. The ideal candidate will have 4+ years of hands-on experience and a proven ability to design, implement, and maintain robust CMDB architecture and enterprise-grade integrations.

This role is heavily focused (70–80%) on CMDB, ITOM (Discovery), and Integration capabilities, with exposure to ITSM and other modules as secondary.

### Roles and Responsibilities

- Lead the design, implementation, and ongoing optimization of CMDB architecture, ensuring data accuracy, governance, and scalability.
- Own and manage ServiceNow Discovery, including configuration, troubleshooting, and continuous improvement.
- Design and implement integrations using REST, SOAP, MID Server, and Integration Hub, ensuring seamless data flow across systems.
- Define and maintain CMDB data models, CIs, relationships, and reconciliation rules aligned with best practices.
- Collaborate with stakeholders to gather requirements and translate them into technical solutions focused on CMDB and integrations.
- Perform CMDB health checks, audits, and data normalization to ensure high data quality and compliance.
- Develop and maintain custom scripts (Business Rules, Script Includes, APIs) to support CMDB and integration use cases.
- Troubleshoot and resolve issues related to Discovery, integrations, and CMDB data inconsistencies.
- Participate in client discussions, providing technical expertise specifically around CMDB strategy and integration architecture.
- Support ITSM and other modules (Service Portal, HAM, etc.) as secondary responsibilities when required.
- Work in Agile environments with active participation in sprint planning, backlog grooming, and delivery cycles.
- Comfortable working in Agile environments with active sprint participation and backlog grooming.
### Qualifications

- 4+ years of hands-on experience in ServiceNow development and implementation.
- Strong expertise in:
### CMDB (mandatory)

### Discovery (mandatory)

### Integrations (REST, SOAP, MID Server, APIs) (mandatory)

- Good understanding of CMDB data modeling, CI relationships, and governance frameworks.
- Experience with Integration Hub, external system integrations, and API-based architecture.
- Working knowledge of ITSM and other modules (secondary focus).
- Strong scripting skills (JavaScript, Glide APIs).
- Excellent communication skills with the ability to interact with both technical and business stakeholders.
- ServiceNow certifications (CSA, CAD, CIS – Discovery/CMDB preferred).

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/lever%3Athinkahead%3A3bb0676e-69c4-49fc-b563-be19d0f58100 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.