# CST - Associate - Email CST at Paytm

> Onsite · India · Junior · Other · open. Source: https://alderhq.app/jobs/lever%3Apaytm%3A715e52dd-0a51-4ff7-be68-855112e56b99 (read 2026-11-07).

## Facts (observed)

- Company: [Paytm](https://alderhq.app/companies/paytm)
- Location text: Noida, Uttar Pradesh
- Where it can be done from (inferred): Onsite · India (evidence: "Location lists "noida"")
- Posted: 2026-08-03 (96 days ago)
- First seen by alder: 2026-11-02 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://jobs.lever.co/paytm/715e52dd-0a51-4ff7-be68-855112e56b99

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (Delhi NCR, n 16): p25 ₹5.4L, median ₹31.4L, p75 ₹47.5L

## Description (the employer's text)

### About Us

Paytm is India's leading financial services company that offers full-stack payments & financial solutions to consumers, offline merchants, and online platforms. The company is on a mission to bring half a billion Indians into the mainstream economy through payments, commerce, banking, investments, and financial services.

One97 Communications Limited that owns the brand Paytm is founded by Vijay Shekhar Sharma.

### About the Team

The OCL Grievance Redressal Team manages customer grievances, executive escalations, and regulatory complaints through voice, email, and ticketing channels. As a regulated reporting function, the team ensures timely, accurate, and compliant resolutions while upholding the highest standards of quality and customer experience.

### About the Role

Manage customer grievances, executive escalations, and regulatory complaints across voice and written channels. Drive end-to-end case resolution through customer engagement, RCA preparation, stakeholder coordination, and regulatory reporting while ensuring timely, compliant, and high-quality outcomes.

### Expectations / Requirements

1: Handle customer complaints, grievances, and escalations received through email and ticketing platforms.

2: Manage regulatory complaints received through channels such as GRO, Nodal, Ombudsman, and other regulatory authorities.

3: Ensure timely closure of cases within the defined SLA/TAT while maintaining regulatory compliance.

4: Coordinate with internal business teams, lenders, and stakeholders to obtain RCAs and resolutions.

5: Prepare accurate case summaries, regulatory responses, and reports for submission to regulatory authorities.

6: Maintain complete documentation and ensure adherence to internal policies and compliance requirements.

7: Ensure brand consistency in written communication, including tone, accuracy, and financial/legal terminology.

8: Meet daily productivity and quality targets while maintaining high customer satisfaction.

### Superpowers / Skills That Will Help You Succeed

1: 1–3 years of experience in email support, grievance handling, complaint management, or regulatory escalation handling.

2: Excellent written communication and drafting skills.

3: Strong analytical and problem-solving abilities.

4: Experience working with ticketing systems and queue management.

5: Ability to coordinate with multiple stakeholders and manage regulatory timelines.

6: Knowledge of banking, lending, financial services, or regulatory complaint handling will be an added advantage.

### Why Join Us

1. A collaborative output driven program that brings cohesiveness across businesses through technology.

2. Improve the average revenue per use by increasing the cross-sell opportunities.

3. A solid 360 feedback from your peer teams on your support of their goals

### Compensation

If you are the right fit, we believe in creating wealth for you With enviable 500 mn+ registered users, 21 mn+ merchants and depth of data in our ecosystem, we are in a unique position to democratize credit for deserving consumers & merchants – and we are committed to it. India’s largest digital lending story is brewing here. It’s your opportunity to be a part of the story!

---
Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/lever%3Apaytm%3A715e52dd-0a51-4ff7-be68-855112e56b99 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.