# Executive, Fulfilment (Key Account Management) at Ninja Van

> Onsite · Malaysia · Unspecified · Other · open. Source: https://alderhq.app/jobs/lever%3Aninjavan%3A6c2d5fa4-bfed-4ccf-ab9c-08e6fcf351fe (read 2026-11-05).

## Facts (observed)

- Company: [Ninja Van](https://alderhq.app/companies/ninja-van)
- Location text: Shah Alam, Selangor, Malaysia
- Where it can be done from (inferred): Onsite · Malaysia (evidence: "Location: Shah Alam, Selangor, Malaysia")
- Posted: 2026-09-10 (56 days ago)
- First seen by alder: 2026-11-02 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://jobs.lever.co/ninjavan/6c2d5fa4-bfed-4ccf-ab9c-08e6fcf351fe

## Pay and sponsorship

- Posted pay: not posted

## Description (the employer's text)

### Job Responsibility

- Own and manage rapport with existing clients from onboarding, training, and build customer trust towards Fulfilment service.
- Manage day-to-day operations and manage change requests raised by assigned accounts.
- Main customer support for existing operational and system enquiries.
- Coordinate with internal stakeholders to understand customer needs, maximize retention and growth, and communicate learnings.
- Maintain existing customer success metrics, documentation and data.
- Independently prepare, draft and review presentations with customers.
- Work closely on contract negotiation and engagements between clients and legal team.
- Handle inquiries and perform related duties including ad hoc and fulfilment related tasks as assigned.
- Provide technical fulfilment expertise for incoming, onboarding and existing customers.
- Create customer retention using value proposition and continuous improvement.
### Job Requirement

- At least 1 year experience in sales, business development, account management, customer success or operations role.
- Experience in 3PL logistics business, particularly fulfilment and warehousing.
- Track Record on provide service that is up to shipper or platform expectation.
- At least Diploma / Degree in any field.
- Strategic, innovative, and creative personality with a strong business acumen.
- A passion for working in and managing a fast-paced, collaborative environment.
- Adept multi-tasker with ability to quickly prioritize and effectively delegate tasks.
- Operations or account management experience in Logistics market (either eCommerce or B2B)
- Strong existing working relationships with clients and internal teams.
- Proficiency in Microsoft Office (Word, Powerpoint, Excel) and Google Workspace (Docs, Slides, Sheets, Forms)
- Proficiency in English and Bahasa Melayu (Reading, Writing & Speaking.
- Proficiency in Mandarin will be added advantage for handling of overseas clients)

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/lever%3Aninjavan%3A6c2d5fa4-bfed-4ccf-ab9c-08e6fcf351fe and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.