Managing Director- Strategic Programs

National Technologies (NTI), a Network Connex Company, is a premier turnkey installer of fiber optic and data center infrastructure. Working on our team puts you on the leading edge of innovation in the digital communications space.

If being a part of a tight-knit organization that operates in some of the most advanced technology environments around the world sounds like a dream job, NTI might be the right fit for you! With the perks of a large organization, NTI remains true to its roots as a home-grown company with an open door culture that welcomes new ideas and encourages professional growth. We set you on the right path with careful onboarding and thorough training programs that prepare you for success in your role and beyond.

The Managing Director serves as the primary strategic point of contact for an assigned key customer and leads the long-term development of the customer relationship and program. The role builds trusted relationships across the customer’s leadership, construction, engineering, procurement, and planning teams to secure early visibility into its rolling three-year infrastructure forecast and position the company as a preferred partner in decisions about future markets, scope, and capacity allocation.

Reporting to the Chief Strategy Officer, this leader translates customer demand into a forward-looking account strategy and a coordinated readiness plan. The Managing Director owns the customer program playbook and governance of customer-specific build standards, ensuring markets and delivery teams have current, clear requirements and a consistent framework for program standards and consistent expectations across locations.

The Managing Director partners closely with market and delivery leaders, who lead project execution and manage field resources, project budgets, and P&L performance. Together, they align future customer commitments with delivery capabilities and support consistent application of program standards. The Managing Director governs those standards and escalates gaps through delivery leadership and the Chief Strategy Officer, with delivery leaders responsible for corrective actions. Visibility into program financial performance informs account growth, readiness planning, and strategic decisions.

Key Responsibilities

Serve as the primary strategic customer contact, building trusted relationships that earn access to the customer’s three-year forecast and early involvement in decisions about future markets, scope, and work allocation.

Develop and advance the account growth strategy with sales, preconstruction, and delivery, aligning customer opportunities and proposed commitments with company capabilities and approval authority.

Maintain a rolling two- to three-year program outlook and translate anticipated demand into readiness plans with the Emerging Markets Director, market and delivery leaders, and support functions to prepare for expansion and future capacity needs.

Own customer-specific build standards, ensuring markets and delivery teams receive current, clear requirements and understand changes affecting their work.

Develop and maintain the customer program playbook, including customer interaction expectations, invoicing and progress reporting standards, launch requirements, and lessons learned.

Partner with quality and delivery leaders to monitor standards adoption, improve consistency across markets, and apply lessons learned; escalate standards gaps through delivery leadership and the Chief Strategy Officer, with delivery owning corrective actions.

Lead customer and internal program reviews to align priorities, resolve strategic issues, and keep the Chief Strategy Officer informed of growth opportunities and readiness risks.

Maintain visibility into program financial performance with finance and market leaders, using those insights to inform growth decisions and address program-level commercial or billing issues.

Lead and develop a focused team of Program Managers and senior technical Project Managers, as needed, to support markets with program standards, technical coordination, and launch preparation.

NTI provides a comprehensive benefits package including health, dental, vision, life, and disability insurance and retirement savings options. For Union employees, pay rates and benefit levels are determined by union classifications which are set by the union.

EEOC-Minority/Female/Disability/Veteran

National Technologies (NTI) believes all persons are entitled to equal employment opportunities and does not discriminate against employees or job applicants because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin, citizenship status, marital status, disability, veteran status, age or any other protected group status. Upon acceptance of an offer, all candidates will be required to pass a background check and drug screening.