Accountabilities

Manage employee onboarding, offboarding, and access-management requests in accordance with established security procedures, ensuring appropriate approvals, least-privilege access, and verification of completed actions.

Take ownership of common Linux and infrastructure requests and incidents, from initial triage and troubleshooting through resolution or escalation to the appropriate technical owner.

Perform standard host provisioning and production-server changes across bare-metal infrastructure, private cloud, and public cloud environments, following approved procedures and escalating non-standard requirements.

Troubleshoot DNS-related issues and execute authorized DNS and domain-management changes in accordance with established operational guidelines.

Implement approved firewall and operating-system changes, ensuring appropriate rollback procedures and post-change verification.

Monitor infrastructure performance, investigate alerts, and respond to operational incidents while prioritizing actual service availability and business impact.

Keep stakeholders and requesters informed throughout incident resolution, providing regular updates until service recovery has been confirmed.

Distinguish genuine infrastructure issues from alert noise and improve alert routing, escalation paths, and ownership where necessary.

Manage Jira requests according to agreed priorities and response times, ensuring clear communication and consistent follow-up.

Deploy standard infrastructure services using approved specifications, procedures, and operational runbooks, escalating architectural or design decisions when required.

Maintain clear and accessible technical documentation to support recurring operational activities and ensure effective team coverage.

Identify opportunities to improve operational efficiency through small-scale automation, particularly across onboarding, offboarding, access management, and access-review processes.

Collaborate with infrastructure colleagues in a distributed environment to maintain service reliability, security, and continuous operational improvement.

Requirements

Hands-on experience troubleshooting Linux systems in a professional or production-like environment, with preference for Red Hat Enterprise Linux (RHEL) family distributions.

Good working knowledge of networking fundamentals, including TCP/IP, DNS, HTTP, and TLS, with the ability to identify and isolate operating-system, network, and application-level issues.

Practical experience with at least one virtualization platform or cloud environment.

Demonstrated ability to independently manage technical incidents and support tickets, including gathering evidence, assessing business impact, prioritizing tasks, communicating progress, verifying recovery, and escalating issues with clear technical findings.

Experience implementing standard production changes safely, including rollback planning and post-implementation verification.

Ability to understand, maintain, and modify existing automation scripts or develop small improvements using Bash or Python.

Practical experience using AI assistants to support troubleshooting, scripting, and technical documentation, with the ability to independently validate outputs before implementing production changes.

Strong written and spoken English skills, with the ability to communicate effectively in an asynchronous, remote-working environment.

Excellent analytical and problem-solving abilities, combined with a proactive approach to identifying and resolving technical issues.

Strong sense of ownership, accountability, and attention to detail when managing infrastructure requests and operational responsibilities.

Good communication and collaboration skills, with the ability to work independently while contributing effectively to a distributed technical team.

Nice-to-have:

Experience with OpenNebula, KVM, or other private-cloud and virtualization technologies.

Familiarity with Ansible or other configuration-management tools.

Knowledge of infrastructure automation and deployment tools such as Terraform, GitLab CI, or Jenkins.

How Jobgether works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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