# Technical Support Engineer (CS) at Jobgether

> Remote · United States · Unspecified · Software engineering · open. Source: https://alderhq.app/jobs/lever%3Ajobgether%3A3e9ba8f2-2e2a-4c7f-80b4-2dbcbd6c3e3a (read 2026-11-06).

## Facts (observed)

- Company: [Jobgether](https://alderhq.app/companies/jobgether)
- Location text: US
- Where it can be done from (inferred): Remote · United States (evidence: "Location: US")
- Posted: 2026-11-06 (0 days ago)
- First seen by alder: 2026-11-06 · last verified: 2026-11-06
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://jobs.lever.co/jobgether/3e9ba8f2-2e2a-4c7f-80b4-2dbcbd6c3e3a
- Skills listed (inferred): Python, AWS, Azure, Kubernetes, Docker

## Pay and sponsorship

- Posted pay: $120k–$140k per year (from the description)
- Market band for similar posted roles (United States, n 5866): p25 $126k, median $158k, p75 $200k

## Description (the employer's text)

### Accountabilities:

Develop and maintain a strong understanding of the platform's technical capabilities, features, and best practices to provide effective customer guidance.

Serve as a primary technical support contact, responding to customer questions, troubleshooting issues, and coordinating escalations with the appropriate internal teams.

Work toward a support response time goal of under one hour and actively manage complex issue resolutions through to completion.

Investigate challenging technical problems, collaborate with colleagues, and communicate clear resolution plans to customers.

Deliver customer training sessions, workshops, and supporting materials to help users understand and make effective use of advanced platform features.

Identify opportunities to automate internal workflows and customer-facing tasks, helping implement process improvements and smooth change management.

Collect and communicate customer feedback to inform product enhancements and advocate for customer needs.

Analyze customer usage patterns and relevant data to identify potential issues and provide actionable recommendations.

Collaborate across Customer Success, Product, Engineering, and other internal teams to prioritize customer needs and resolve issues efficiently.

### Requirements

3+ years of experience in technical support, solutions engineering, DevOps, or a similar technical role, ideally within identity and access management (IAM), IT, or security.

Availability to work East Coast business hours.

Hands-on experience with HTTP APIs, including REST and OAuth, authentication protocols, and connector or integration development.

Strong understanding of Docker and Kubernetes, particularly when troubleshooting containerized applications.

Experience supporting on-premises infrastructure and hybrid cloud deployments.

Excellent communication and customer-facing skills, with the ability to explain complex technical issues clearly and empathetically.

Strong troubleshooting, problem-solving, and organizational skills, including the ability to coordinate multiple issues and work effectively with cross-functional teams.

Nice to have: Familiarity with AWS IAM, policies, roles, identity federation, or infrastructure-as-code tools.

Nice to have: Experience with Microsoft Entra ID (Azure AD), Active Directory administration, and related integrations.

Nice to have: Scripting or light development experience using languages such as Python, Bash, or Go.

### Benefits

Salary range: $120,000–$140,000 USD.

Equity offering.

Full-time, remote position.

Remote location specified for the Eastern region of the United States.

### How Jobgether works

We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.

We appreciate your interest and wish you the best!

Why Apply Through Jobgether?

Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

#LI-CL1

---
Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/lever%3Ajobgether%3A3e9ba8f2-2e2a-4c7f-80b4-2dbcbd6c3e3a and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.