# Workforce / Bench & Redeployment Manager at Wing Assistant

> Remote · Philippines · Manager · Other · open. Source: https://alderhq.app/jobs/lever%3Agetwingapp%3A95f03d71-d2de-4331-ae00-801b6b4c6504 (read 2026-11-15).

## Facts (observed)

- Company: [Wing Assistant](https://alderhq.app/companies/wing-assistant)
- Location text: Philippines
- Where it can be done from (inferred): Remote · Philippines (evidence: "Location: Philippines")
- Posted: 2025-10-11 (400 days ago)
- First seen by alder: 2026-11-03 · last verified: 2026-11-15
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://jobs.lever.co/getwingapp/95f03d71-d2de-4331-ae00-801b6b4c6504

## Pay and sponsorship

- Posted pay: not posted

## Description (the employer's text)

About the Role

We’re looking for a Workforce / Bench & Redeployment Manager to own our bench management and talent redeployment strategy, ensuring every idle or at-risk assistant is re-engaged within 72 hours.This role combines operational agility with strategic foresight — balancing workforce supply and client demand while maintaining a “hot bench” of ready, vetted, and trained talent to minimize downtime and reduce churn.

Qualifications

- Minimum 3 years of experience in workforce management, operations, or staffing logistics.
- Proven track record managing bench or redeployment programs in a BPO, RPO, or managed service environment.
- Strong understanding of utilization metrics, forecasting, and talent mapping.
- Excellent coordination and communication skills across multiple teams (Ops, TA, Training).
- Analytical mindset with experience using Excel, workforce dashboards, or CRM/ATS systems.
- Ability to work in a fast-paced environment and meet strict redeployment SLAs (72h turnaround).
Preferred Skills

- Experience in capacity planning, workforce optimization, or operational analytics.
- Familiarity with performance data interpretation and skills inventory management.
- Strong process management and documentation skills.
Department: Operations – Workforce Management

Work Setup: Remote / Hybrid

Schedule: Night/Weekend Shift

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/lever%3Agetwingapp%3A95f03d71-d2de-4331-ae00-801b6b4c6504 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.