About the Role

We’re looking for a Workforce / Bench & Redeployment Manager to own our bench management and talent redeployment strategy, ensuring every idle or at-risk assistant is re-engaged within 72 hours.This role combines operational agility with strategic foresight — balancing workforce supply and client demand while maintaining a “hot bench” of ready, vetted, and trained talent to minimize downtime and reduce churn.

Qualifications

Minimum 3 years of experience in workforce management, operations, or staffing logistics.
Proven track record managing bench or redeployment programs in a BPO, RPO, or managed service environment.
Strong understanding of utilization metrics, forecasting, and talent mapping.
Excellent coordination and communication skills across multiple teams (Ops, TA, Training).
Analytical mindset with experience using Excel, workforce dashboards, or CRM/ATS systems.
Ability to work in a fast-paced environment and meet strict redeployment SLAs (72h turnaround).

Preferred Skills

Experience in capacity planning, workforce optimization, or operational analytics.
Familiarity with performance data interpretation and skills inventory management.
Strong process management and documentation skills.

Department: Operations – Workforce Management

Work Setup: Remote / Hybrid

Schedule: Night/Weekend Shift