Business Analyst

Employment Type: Full-Time, Experienced

Department: Information Technology

CGS is looking for business analysts to work with a large federal agency! As a Business Analyst in Business operations and Content Strategy for CGS, you will partner with internal business owners and external partners to understand new business opportunities and define functional requirements.

CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success

Support the development of briefings, agendas, and other general documentation support as directed, including training material and demonstration sessions for new and existing technologies to various stakeholders.
Document and analyze business and functional requirements so that they may be accurately translated into process maps and technical system requirements
Develop comprehensive documentation that meets organizational standards, to include but not limited to basic system architectural diagrams/wireframes, concepts of operations, monthly status reports
Create high-level briefings and communications materials for customers, management, and executive stakeholders
Work with the government and team members to identify, recommend, and implement opportunities for service delivery improvement and new technology implementation
Evaluate program materials and develop innovative approaches for improvement
Independently gather information from subject matter experts to develop, organize, and write procedure manuals, technical specifications, and process documentation
Develop and implement a deep understanding of Microsoft and Atlassian products and services (Teams, SharePoint, Visio, Jira, Confluence) to translate complex product information into simple, polished, and engaging content
Research, outline, write, and edit new and existing content, working closely with various team members to understand project requirements
Develop content in various media forms for maximum usability, with a consistent and cohesive voice across all documentation
Perform risk management, including identifying, prioritizing, and mitigating risks, and communicating and escalating risks and issues
Support a continuous improvement process by providing recommendations on improving products, services, and processes.
Manage client interaction and expectations regarding team efforts
Identify and coordinate cross-team dependencies and collaboration
Continually seek opportunities to increase customer satisfaction, develop and deepen long-lasting client relationships

Qualifications

Must be a U.S. Citizen
Bachelor's Degree (Computer Science, or engineering)
Must be able to successfully complete a stringent Background Investigation and obtain required Government Security clearance
7+ years of experience in business analysis, systems analysis, and/or design of information systems programs and related business processes
Experience working with phase-based and Agile delivery methods
Experience with Jira or other Agile tools
Ability to clearly communicate technical concepts to both technical and non-technical users.
Must be able to work well both in a team environment and independently.
Must possess exceptional attention to detail
Excellent interpersonal and communication skills
Familiarity with government projects and policy/procedures teams
Demonstrates ability to interact comfortably with Senior Leadership and/or Government Executives and staff on a day-to-day basis
Experience in managing client requirements and small teams
Excellent analytical skills and business presentation skills