# Senior IT Support Lead at Atom Computing

> Onsite · United States · Staff · Other · open. Source: https://alderhq.app/jobs/lever%3Aatomcomputing%3A0c81a339-7ded-476f-8876-63ef60642f21 (read 2026-11-04).

## Facts (observed)

- Company: [Atom Computing](https://alderhq.app/companies/atom-computing)
- Location text: Boulder, CO
- Where it can be done from (inferred): Onsite · United States (evidence: "Location: Boulder, CO")
- Posted: 2026-09-19 (46 days ago)
- First seen by alder: 2026-11-02 · last verified: 2026-11-04
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://jobs.lever.co/atomcomputing/0c81a339-7ded-476f-8876-63ef60642f21
- Skills listed (inferred): Python, AWS, Azure

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (Denver, n 47): p25 $136k, median $156k, p75 $182k

## Description (the employer's text)

### Job Responsibilities

- Onboarding and offboarding of employees, including hardware selection, configuration, purchasing, access control, and inventory management of company-owned computing resources.
- Serve as the primary point of escalation for IT support requests across MacOS, Windows, and Ubuntu endpoints.
- Own the helpdesk queue, drive toward SLA adherence, and build self-service resources to reduce repeat ticket volume.
- Diagnose and resolve hardware, software, networking, and SaaS access issues promptly working cross-functionally with various technical departments.
- Enforce baseline security policies (disk encryption, OS patching, screensaver lock) in partnership with others on the IT Team.
- Build and maintain an internal IT knowledge base covering common issues, onboarding, offboarding runbooks, and self-service guides.
### Experience & Education

- Bachelor’s in Computer Science, Information Technology, or a related field
- 3+ years of experience in an IT support role
### Qualifications

- Experience with a wide array of operating systems; Ubuntu, Windows, and MacOS, networking, SaaS and cloud computing services (Okta, GSuite, MS365, Asana, Slack, AWS/Azure, etc.)
- Hands-on experience with Okta (user lifecycle management, app integrations) and Google Workspace administration.
- Experience with or strong working knowledge of a major MDM platform.
- Reputation for responsiveness, reliability, creative problem-solving ability, and attention-to-detail.
- Ability to prioritize and manage multiple projects in a rapidly changing work environment.
- Strong service orientation with excellent communication skills; you know how to prioritize urgency without sacrificing quality.
### Nice to Haves

- Scripting ability in Python, Bash, PowerShell, or Okta Workflows for automation.
- Kandji / Iru / MS Intune experience
- Experience supporting highly technical teams; quantum engineers, hardware researchers, etc. — who require elevated permissions, specialized software, and flexible endpoint configurations

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/lever%3Aatomcomputing%3A0c81a339-7ded-476f-8876-63ef60642f21 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.