Company Summary

Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!

Job Summary

The Accounts Receivable Cash Applications Specialist applies customer payments, reconciles cash receipts, and maintains accurate accounts receivable records. Working under general supervision, this role follows established procedures to resolve payment discrepancies, coordinate with customers and internal partners, and escalate exceptions as needed. The specialist also supports month-end close and process improvement work.

Duties and Responsibilities

Apply customer payments—including ACH, wire, credit card, lockbox, and check payments—to the correct invoices in the ERP system.
Reconcile bank activity, lockbox files, and payment platform records against daily cash receipts; investigate discrepancies using source documents.
Research and resolve unapplied cash, short payments, overpayments, duplicate payments, and remittance discrepancies; escalate exceptions outside assigned authority.
Prepare and post approved write-offs, discounts, deductions, and other adjustments within assigned authority; route items requiring approval to the appropriate owner.
Maintain complete records of cash applications, adjustments, and account activity, following internal controls and segregation-of-duties requirements.
Respond to customer and internal questions about payment status, account balances, and remittance application by phone and email.
Partner with Collections and Customer Service to resolve account questions.
Support month-end cash reconciliation, reporting, accounts receivable journal-entry documentation, process documentation, and assigned testing or data validation.

Qualifications

High school diploma or GED required.
Two or more years of experience in a combination of Accounting, Credit, Collections, Customer Service, or Finance required.

Knowledge, Skills, and Abilities

Experience processing or reconciling financial transactions in an ERP system or similar business application.
Ability to research and resolve payment discrepancies using source documents and established procedures.
Clear written and verbal communication with customers and internal partners.
Ability to use spreadsheet, email, and document applications to record and communicate account information.
Strong organization and follow-through; able to prioritize daily work and meet deadlines.
Accuracy, attention to detail, and problem-solving skills in a high-volume environment.
Ability to work independently and collaboratively, follow documented controls, and escalate exceptions appropriately.
Experience with high-volume cash application, lockbox processing, or multiple payment methods.
Working ability in NetSuite and Microsoft or comparable Google Workspace applications.

Total Rewards

Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive.

In addition to competitive compensation, Zoro offers comprehensive benefits and perks including:

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
At least 18 paid time off days annually for full-time employees and 6 company holidays per year
6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required