Company Summary

Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!

Position Description

The Sr Business Intelligence Analyst drives data-informed decisions by building scalable solutions, leading end-to-end projects, and mentoring analysts while setting a high standard for quality, consistency, and collaboration. This role combines strong technical expertise with business understanding to deliver insights that enable stakeholders in Category Management, Technology, Revenue, Digital Experience, Customer Fulfillment, and Finance to make better decisions.

Duties and Responsibilities

Lead the design, development, and maintenance of data models, reports, and dashboards in tools, such as Looker.
Partner directly with stakeholders to translate business needs into effective data solutions that drive actionable insights.
Develop and optimize models and queries to ensure scalability, performance, and data accuracy.
Collaborate with stakeholders to implement and maintain reliable data pipelines and metrics definitions.
Drive process optimization and automation throughout analytics and reporting workflows by leveraging generative AI and cutting-edge tools.
Ensure documentation, validation, and testing processes are consistently applied across all deliverables.
Proactively surface trends and insights that highlight business risks or opportunities.
Mentor junior analysts by promoting best practices, and sharing feedback.

Minimum Qualifications

Bachelor’s degree in Analytics, Information Systems, Statistics, Business, or a related field.
3+ years of experience in business intelligence, analytics, or a related data role.
Strong proficiency in SQL and experience developing data models in BI Tools.
Proven ability to translate complex data into clear, actionable business insights.
Experience leveraging generative AI tools to improve workflow efficiency and decision-making.
Excellent problem-solving and communication skills with both technical and non-technical audiences.
Experience managing multiple projects with varying levels of complexity and visibility.

Preferred Qualifications

Advanced SQL and LookML experience.
Familiarity with cloud data platforms (BigQuery preferred).
Experience using Python or other scripting languages for analysis or automation.
Comfort working in agile environments and managing work via JIRA or similar tools.

Total Rewards

Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive.

In addition to competitive compensation, Zoro offers comprehensive benefits and perks including:

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
At least 18 paid time off days annually for full-time employees and 6 company holidays per year
6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
Employee discounts and admission to various civic and cultural institutions around Chicago
Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views