Company Summary

Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!

Job Summary

The Director, Brand and Creative Services leads the brand and creative services function and sets the multiyear strategy for brand positioning, differentiation, and expression across the business. The role directs brand governance, brand health measurement, and creative development and production across digital and print channels. That includes building a digital design capability within a team that currently focuses on print and email production. The role reports to marketing leadership and advises marketing and company leaders. It is accountable for functional decisions, talent, budget, external partners, and alignment across functions.

Key Responsibilities

Develop and own the multiyear brand strategy, positioning, and investment roadmap, using research, performance data, and business priorities to guide decisions
Establish brand health measurement and translate insights into clear recommendations that strengthen differentiation, relevance, and performance
Lead the integrated brand and creative services function across brand management, campaigns, digital design, creative production, and high-volume print and email delivery
Set the creative vision and design direction, positioning the function as a strategic partner across campaigns, digital experiences, products, and customer journeys
Define the operating model, governance, standards, and shared processes that align brand, creative services, user experience, product design, and marketing teams
Build and lead a high-performing organization through talent development, workforce planning, hiring, budget management, and effective use of internal and external partners

Qualifications

10+ years' experience in brand strategy, marketing, creative services, or design, including leading a creative or design team and setting multiyear brand or marketing strategy
Experience establishing creative processes, governance, or operating structures where little formal process existed.
Experience building or maintaining brand guidelines or a design system on a centralized platform.
Experience managing creative budgets and external agencies, freelancers, or production partners.
Experience presenting strategic recommendations to and influencing senior leaders

Total Rewards

Zoro’s total compensation plan includes our Zoro Incentive Plan (ZIP) that is designed to foster and reward our team members for strong performance. Total compensation will be highly competitive.

In addition to competitive compensation, Zoro offers comprehensive benefits and perks including:

Medical, dental, vision, and life insurance plans with coverage starting on day one of employment
Maternity support programs, nursing benefits, and up to 14 weeks paid leave for birth parents and up to 4 weeks paid leave for non-birth parents. We also support growing your family through access to adoption assistance program
6 free sessions each year with a licensed therapist and Wellhub portal membership to support your mental and emotional wellbeing
At least 18 paid time off days annually for full-time employees and 6 company holidays per year
6% company contribution to a 401K Retirement Savings Plan each pay period, no employee contribution required
Tuition reimbursement, student loan refinancing and access to financial counseling, education, and tools
Charitable Gift Program - match gift to an eligible educational, cultural, community health, and human service organizations
Employee discounts and admission to various civic and cultural institutions around Chicago
Zoro office perks including coffee bar, beer on tap, unlimited snacks, access to the onsite gym, and incredible city skyline views