Company Summary

Zoro.com is a leading eCommerce platform offering nearly 12 million tools, parts and supplies for our business customers. Launched in 2011, we brought a B2C-like experience to the B2B industry, and continue to be at the forefront of digital innovation at the intersection of technology and distribution. We have rapidly grown to over $1 billion in annual revenue and we’re just getting started!

Primary Function:

Based in Chicago and reporting to the Director of Product Management, the Senior Product Manager, Purchase Experience will own the product strategy, roadmap, and outcomes for the experiences and capabilities that enable customers to prepare for, complete, and confidently confirm their purchases.

This role spans critical areas of the purchase journey, including cart, checkout, payments, fraud, quoting, order creation, and order confirmation. The Senior Product Manager will identify opportunities to make purchasing easier and more flexible while balancing customer needs, conversion performance, payment and fraud risk, operational complexity, technical health, scalability, and reliability.

In this role, you will develop a deep understanding of Zoro’s customer purchasing behavior, including the needs of business customers with more complex buying processes. Working closely with UX Design, Research, Engineering, Architecture, Analytics, Finance, Customer Service, and other teams, this role will identify the highest-value problems to solve, establish product direction, align stakeholders, and drive measurable customer and business outcomes.

Your contributions will directly influence the company’s ability to improve conversion, expand how customers can purchase, support more complex buying journeys, strengthen buyer confidence, and scale reliable commerce experiences.

Duties & Responsibilities

Own the Purchase Experience: Define the product vision, strategy, multi-quarter roadmap, and measurable outcomes for the customer purchase journey, spanning cart, checkout, quotes, payments, fraud, order creation, and order confirmation.

Evolve the Purchasing Platform: Lead the continued evolution of cart and checkout while expanding capabilities that make purchasing easier and more flexible for business customers, including quote-to-order experiences and new ways to pay. Balance customer experience and conversion opportunities with scalability, reliability, performance, and long-term technical health.

Lead Payments and Fraud Product Strategy: Own product direction and customer experience for payment and fraud capabilities. Partner with Finance, Security, Legal, Compliance, and other teams on policies and operational requirements while improving approval rates, reducing unnecessary friction, and supporting effective fraud controls.

Drive Strategy Through Customer and Business Insight: Develop a deep understanding of customer purchasing behavior, business buying workflows, transaction flows, operational needs, and market opportunities. Use funnel, payment, fraud, experimentation, financial, customer service, and operational data to identify opportunities, prioritize investments, and measure outcomes.

Lead Discovery and Delivery: Partner with Research, Design, Engineering, Analytics, and business partners to frame complex customer, business, and technical problems, evaluate solutions, and translate product direction into clear priorities and actionable delivery plans.

Navigate a Complex Commerce Ecosystem: Partner with Engineering, Architecture, platform teams, and adjacent product teams to understand APIs, data flows, integrations, failure modes, and technical tradeoffs. Proactively manage dependencies across commerce, payment, fraud, quote, order management, fulfillment, and related systems.

Drive Cross-Functional Alignment: Align stakeholders across Product, Engineering, Design, Research, Analytics, Finance, Operations, Customer Service, Reseller Management, and other teams around priorities, ownership, dependencies, and tradeoffs.

Communicate and Influence: Clearly communicate product strategy, investment rationale, roadmap priorities, risks, decisions, and measurable results to cross-functional partners and senior leadership, while contributing to stronger product discovery, planning, and data-informed decision-making across the organization.