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For more information, visit WPP.com.

Role summary

The Solution Consultant is a trusted advisor and hands-on solution partner within Professional Services. The role combines solution consulting, business and product analysis, technical understanding, stakeholder management, project management, and disciplined delivery thinking.

Working across agency and client teams, Product, Engineering, Growth, Enablement, Training, Support and delivery colleagues, the consultant discovers needs, shapes requirements, designs and demonstrates solutions, supports scoping and implementation, and feeds learning back into reusable patterns and product improvements.

Success means clients and WPP teams understand what is possible, requirements are clear before delivery starts, proven capabilities are configured appropriately, hand-offs are clean, and repeatable solutions can be deployed with less friction and faster time to value.

Key responsibilities

Discovery & requirements

Lead structured discovery with agency, client and internal stakeholders to understand objectives, users, workflows, data, constraints and expected outcomes.
Analyse current-state processes, usage and needs, separating problems to solve from requested features.
Translate needs into clear requirements, user stories, acceptance criteria, solution specifications and, where required, scope inputs for statements of work.
Identify dependencies, assumptions, risks and gaps early, and ensure the right Product, Engineering, Enterprise Solutions or Professional Services owners are engaged.

Solution design & consulting

Map business needs to proven, ready-to-deploy WPP Open capabilities and recommend an appropriate foundation or configured solution.
Design and present solution options that explain the value, trade-offs, dependencies and delivery implications in language suited to technical and non-technical audiences.
Create and deliver demonstrations that show how selected WPP Open capabilities address the defined use case.
Support business-case and value-realisation thinking by linking the proposed solution to measurable client or operational outcomes.

Technical & platform expertise

Build and maintain strong knowledge of WPP Open architecture, capabilities, agents, configuration options, data and integration touchpoints.
Stay current on platform releases, capabilities and deployment guidance, and distinguish proven, scalable capabilities from functionality still in development or testing.

Delivery partnership & quality

Partner with Project Managers, Product Analysts, Deployment Specialists, Configuration Admins and implementation teams from scope through go-live and handover.
Ensure solution intent, requirements and acceptance criteria remain traceable through configuration, testing and delivery.
Support UAT, solution validation and issue resolution, escalating material scope, quality or dependency risks through the appropriate delivery route.
Contribute to clear handovers into Enablement, Training or Support where those teams own the next stage of adoption.

Project management & delivery coordination

Develop and maintain clear delivery plans that define milestones, dependencies, ownership, decision points and critical path activities for assigned engagements.