# Head of Implementation & Customer Success at Wonderschool > United States · Director+ · Other · open. Source: https://alderhq.app/jobs/greenhouse%3Awonderschool%3A7658643003 (read 2026-11-04). ## Facts (observed) - Company: [Wonderschool](https://alderhq.app/companies/wonderschool) - Location text: San Francisco; San Francisco - Where it can be done from (inferred): United States (evidence: "Location: San Francisco; San Francisco") - Posted: 2026-03-09 (240 days ago) - First seen by alder: 2026-11-02 · last verified: 2026-11-04 - Reposted: 0 times · edited: 0 times - Apply on the employer's site: https://job-boards.greenhouse.io/wonderschool/jobs/7658643003 ## Pay and sponsorship - Posted pay: not posted - Market band for similar posted roles (SF Bay Area, n 637): p25 $218k, median $260k, p75 $298k ## Description (the employer's text) ### About Wonderschool Wonderschool’s mission is to ensure every child has access to early childhood education that helps them realize their full potential. We empower small business owners - childcare providers - to launch and grow programs through software, coaching, and support, while partnering with governments to modernize childcare infrastructure. We are building a category-defining platform at the intersection of marketplace, SaaS, and public sector systems - now increasingly powered by AI. Our products help providers run and grow their businesses, from enrollment and marketing to licensing, compliance, and daily operations. Our team is small, fast-moving, and deeply focused on building systems that scale. We value people who take ownership, experiment quickly, and use modern tools - including AI and automation - to increase their leverage and impact. This role ensures that our platform and partnerships translate into real outcomes for customers - successful deployments, strong adoption, and long-term retention. ### Position Summary This role owns the full post-sale lifecycle for Wonderschool’s government and enterprise customers - from implementation through long-term retention and expansion. The Head of Implementation & Customer Success is responsible for ensuring complex deployments are executed successfully, customers achieve measurable outcomes, and the business captures durable, recurring revenue. Operating as both a strategic leader and hands-on operator, this role builds the systems, playbooks, and team required to scale implementation and customer success across multiple markets. Success in this role directly impacts customer outcomes, product adoption, and long-term contract renewals. ### Responsibilities ### Own Implementation & Customer Outcomes - Own end-to-end delivery of government and enterprise implementations, from kickoff through go-live and post-launch success - Ensure customers achieve defined outcomes, including successful deployment, adoption, and ongoing usage - Manage complex, multi-stakeholder implementations involving integrations, data migration, and system configuration - Establish clear success metrics across adoption, retention, and expansion ### Build a Scalable Customer Success Engine - Design and implement repeatable playbooks for onboarding, implementation, and long-term customer success - Develop systems to monitor customer health, identify risks, and drive proactive engagement - Build frameworks that improve time-to-value and increase net revenue retention - Identify opportunities for expansion and deeper customer partnerships ### Lead and Scale the Team - Build and lead a high-performing implementation and customer success organization - Define roles, hiring plans, and operating structure as the company scales - Coach and develop team members while maintaining high standards of execution - Establish clear performance expectations tied to customer and business outcomes ### Drive Cross-Functional Execution - Partner closely with Product, Engineering, and Sales to ensure successful deployments and product alignment - Translate customer feedback into product improvements and roadmap priorities - Ensure alignment between sales commitments and delivery capabilities - Advocate for scalable solutions over one-off implementations ### Manage Executive Stakeholders - Build strong relationships with customer leadership and executive stakeholders - Lead high-stakes conversations during implementations and critical phases - Navigate complex challenges while maintaining trust and alignment - Communicate clearly across internal and external stakeholders ### Required Qualifications - 8–12+ years of experience in B2B SaaS post-sales roles (implementation, professional services, or customer success) - Proven experience leading complex enterprise or government implementations with multiple stakeholders - Experience building and scaling implementation or customer success teams in high-growth environments - Strong program management and operational leadership capabilities - Experience managing long implementation cycles with contractual deliverables and deadlines --- Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Awonderschool%3A7658643003 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.