Position Title: Director, Development Operations

Location: U.S. Hybrid (Arlington,VA); or U.S. Remote

(proximity to Washington, DC area preferred).

Department: Development

Reports to: Vice President, Development

POSITION SUMMARY

The Director of Development Operations leads the operations and operating strategy for the Development team. This role is a strategic leadership position responsible for building an integrated, scalable revenue operation for Winrock. Reporting to the Vice President of Development, this role is key to ensuring senior fundraising leadership’s ability to build strategic donor and partner relationships, grow and diversify revenue, lead major solicitations and negotiations, engage key stakeholders and set fundraising strategy. The Director oversees Winrock’s competitive and non-competitive proposal operations ensuring Winrock has the systems, processes, capacity, and quality standards needed to translate qualified pipeline opportunities into competitive submissions and new awards.

The Director of Development Operations owns the operational systems, processes, data, forecasting, and execution disciplines that make sustained fundraising performance possible across Winrock’s diverse funding streams. Critical functions include leadership for annual planning, pipeline management and forecasting; oversight of competitive proposal and capture operations; philanthropy and individual fundraising operations; development of standard operating procedures and performance standards; support for training and capability building.

This position manages day-to-day operations of the development function, supervises development operations across Winrock’s diverse funder portfolios, and oversees broader fundraising operations as the organization scales.

POSITION RESPONSIBILITIES

Development Systems, Data & Analytics (35%)

Oversee the systems, data and technology that ensures that Winrock’s Development Team focuses the right people on the right funders at the right time with the right engagement strategy
Oversee Salesforce CRM technology stack, administration, and data governance across the Development team and in collaboration with other teams like Information Technology, Private Sector Engagement and Programs, including fundraising software platforms (such as Network for Good and DAFpay), prospect research software (such as Donor Search), and integrations, in partnership with IT and when applicable other functional areas
Oversee the utilization and maintenance of event platform and event data as well as event analytics to inform stewardship and cultivation strategies
Set data quality standards and oversee management of gift and donor data
Establish and maintain knowledge management systems and document/proposal repositories like knowledge library, bid calendars, cases for support, core fundraising materials and language and resource allocation across the pipeline

Fundraising Operations & Business Processes (35%)

Oversee all the standard operating procedures for the Development Team regarding fundraising, business development, and stewardship for competitive grants and philanthropy from US government, Official Development Assistance, Major Donors, Corporations and Foundations.
Design and maintain fundraising and business development workflows, systems, and Standard Operating Procedures including competitive RFP process from pre-positioning through award negotiation to implementation handoff and including philanthropic and individual giving processes such as major gift cultivation, corporate and foundation relations, gift processing and acknowledgements, donor privacy and prospect research and donor intelligence.
Lead continuous process improvement across both the competitive RFP proposal lifecycle and fundraising moves management and portfolio management.
Lead team project management and workflow coordination across development operations.
Manage pipeline and revenue forecasting across all revenue streams (government, bilateral/multi-lateral, foundation, corporate, and individual giving) including the development and maintenance of pipeline reporting, KPI dashboards, regular and ongoing general revenue updates, and the board- and executive-level reporting on fundraising performance.