At Wilson Elser, we are redefining what it means to work at a national law firm. With more than 1,400 attorneys across 46 offices nationwide, we are recognized among the top 100 law firms by The American Lawyer and ranked #30 in the National Law Journal’s survey of the nation’s largest law firms.

Our continued success is built on a culture of collaboration, innovation, client service, and mutual respect. We are committed to fostering an environment where employees are empowered to grow their careers, contribute meaningfully, and thrive professionally.

The Position

We are seeking a people-first, knowledge-driven Learning Specialist & Trainer who thrives on building meaningful relationships with end users and guiding them through curated, supportive training experiences. The ideal candidate is a recognized subject matter expert in corporate training and its integrated ecosystem, with a genuine passion for empowering people through positive change management. This role is designed for someone who loves working with people, finds deep satisfaction in helping others learn and grow, and understands that successful technology adoption starts with trust, patience, and exceptional communication. Experience working with professionals, ideally attorneys and their assistants, in the legal industry is a plus.

In this role, you will serve as the go-to subject matter expert on the Firm’s applications. Your primary mission is end user enablement: designing and delivering curated training programs that meet users where they are, building their confidence, and ensuring smooth adoption of software tools and processes. This opportunity is ideal for someone who genuinely loves working with people. You will cultivate strong partnerships with the attorneys, the legal support staff and IT teams, acting as a trusted guide who champions positive change management and helps individuals and teams navigate system transitions with clarity and support. You will apply principles of instructional design and adult learning theory to design presentations and training curricula. You will conduct assessments of training to continuously improve training offerings. Travel to any of our nationwide offices as needed to conduct in-person training.

Key Responsibilities

Create courseware, update intranet content, support end users, and collaborate with IT teams to tailor training strategies for onboarding, new user groups joining the Firm, new product launches, etc.
Deliver training in a variety of settings, for varied audiences and skill levels; live meetings, one-on-one sessions, classroom training, and curate other learning modalities focused on building lasting user confidence and competency.
Develop and provide IT and end user training on computer hardware and application software
Conducts the research necessary to develop and revise training courses and prepare appropriate training catalogs
Prepares all instructor materials (course outline, background material, and training aids)
Prepares all student materials (course manuals, workbooks, handouts, completion certificates, and course critique forms)
Serve as the subject matter expert on the firm’s core software, with comprehensive knowledge of the functionality, integrations, and end user workflows, including:
Office 365 suite
Windows 11
iManage
Emburse (formerly Chrome River)
DropBox
Webtime or iTimekeep
Zoom/Teams
Experience with Atlassian Jira is a plus

Be open to learning legal-specific software to gain the knowledge needed for training, along with many in-house products that you'll also use in training sessions.

Deliver hands-on, empathetic support and issue resolution that prioritizes the end user experience, building trust and confidence with every interaction by your interpersonal warmth and your commitment to making every user feel supported, capable, and confident.
Contribute to system enhancements, upgrades, testing, and configuration efforts, translating technical changes into clear, user-friendly training and communication that supports smooth transitions.