# Desktop & Office IT Support Engineer at WhiteWater Midstream

> United States · Unspecified · Software engineering · open. Source: https://alderhq.app/jobs/greenhouse%3Awhitewatermidstream%3A5284618007 (read 2026-11-10).

## Facts (observed)

- Company: [WhiteWater Midstream](https://alderhq.app/companies/whitewater-midstream)
- Location text: Austin, TX; Austin
- Where it can be done from (inferred): United States (evidence: "Location: Austin, TX; Austin")
- Posted: 2026-11-04 (6 days ago)
- First seen by alder: 2026-11-06 · last verified: 2026-11-09
- Reposted: 0 times · edited: 0 times
- Apply on the employer's site: https://job-boards.greenhouse.io/whitewatermidstream/jobs/5284618007
- Skills listed (inferred): Azure

## Pay and sponsorship

- Posted pay: not posted
- Market band for similar posted roles (Austin, n 153): p25 $138k, median $185k, p75 $222k

## Description (the employer's text)

The Desktop & Office IT Support Engineer keeps every person, device and meeting room in the office working. You own end-user computing from first day to last: desktops and laptops, office hardware, printers, meeting room AV, the office network and Wi-Fi, and the Microsoft estate including licensing. You are the first point of contact for IT issues and the person who makes sure new hires are productive from their first hour.

### Responsibilities

### Desktop PCs and laptop Support

- Build, image, deploy and maintain Windows desktops and laptops to a standard configuration.
- Diagnose and resolve hardware and software faults, escalating to vendors under warranty where needed.
- Install, configure and support business applications and peripherals (docks, monitors, keyboards, headsets).
- Manage device enrollment and policy.
- Securely wipe, redeploy or dispose of devices in line with data protection policy.
### Office hardware

- Support all office technology including: phones, docking stations, displays, scanners and TVs.
- Keep spares stock (cables, adapters, peripherals) organized and replenished.
- Coordinate with the team on desk moves, office reconfigurations and new office fit-outs.
### Networking

- Assist in supporting the office LAN: switches, patch panels, firewalls and structured cabling.
- Troubleshoot connectivity, DHCP, DNS and VPN issues for office and remote users.
- Maintain network documentation, including port maps, IP allocations and rack diagrams.
- Liaise with ISPs and network vendors on circuit faults and changes.
### Wi-Fi

- Manage wireless access points, controllers and SSIDs for staff and guest networks.
- Monitor coverage and performance, carrying out site surveys when layouts change.
- Apply secure configuration (WPA2/WPA3-Enterprise, guest isolation).
### Microsoft products and licensing

- Administer Microsoft 365: Entra ID (Azure AD) users and groups, Exchange Online, Teams and OneDrive.
- Support Office applications (Outlook, Word, Excel, PowerPoint, Teams) for end users.
- Manage Microsoft license assignment, renewals and true-ups, keeping license counts matched to headcount.
- Report monthly on license usage and identify unused or over-provisioned licenses.
### Onboarding and offboarding

- Set up new hires end to end: accounts, licenses, mailbox, group memberships, device, peripherals and phone.
- Deliver a first-day IT induction covering devices, MFA, security basics and key systems.
- Work with HR to receive starter details in advance so equipment is ready before day one.
- Process leavers promptly: disable accounts, recover equipment, reclaim licenses and transfer data.
### Hardware procurement

- Source and order hardware and peripherals within budget and approved vendor agreements.
- Obtain quotes, raise purchase orders and track deliveries.
- Maintain an accurate asset register covering device, user, serial number, warranty and purchase date.
- Plan the hardware refresh cycle and forecast upcoming spend.
### Patching and updates

- Patch all endpoints, servers-in-scope and network devices on a defined schedule.
- Manage Windows and Microsoft 365 updates through WSUS / Windows Update for Business.
- Keep firmware current on switches, access points, firewalls, printers and meeting room devices.
- Track and report patch compliance, prioritizing critical security updates.
### Printers

- Install, configure and maintain office printers and multifunction devices.
- Manage print queues, drivers, scan-to-email and secure print release.
- Coordinate servicing and consumables with the managed print supplier.
### Meeting room hardware

- Set up and support meeting room systems (Microsoft Teams Rooms or similar): displays, cameras, microphones, speakers and room panels.
- Run regular room checks so meetings start on time without technical issues.
- Provide on-the-spot support for important meetings, presentations and events.
### Service desk and general

- Log, prioritize and resolve tickets in the service desk system.
- Write and maintain knowledge base articles and how-to guides for staff.
- Follow information security policies and support security initiatives such as MFA and endpoint protection.

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Data: alder (https://alderhq.app). Cite https://alderhq.app/jobs/greenhouse%3Awhitewatermidstream%3A5284618007 and the date you read it. Observed facts come from the employer's own listing; location reach, level, family and skills are inferences.